Elizabeth A. Minter
Clayton,NC
Summary
Dynamic professional with over 20 years of progressive experience in customer service within the financial industry, dedicated to enhancing client satisfaction and driving business growth. Proven ability to leverage extensive knowledge of financial products and services to foster strong relationships and deliver exceptional service. Seeking a challenging position that offers opportunities for advancement and professional development in an organization renowned for its commitment to customer relations excellence. Strong passion for contributing to team success while continuously striving for personal and organizational growth.
Overview
39
39
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
07.2024 - Current
- Oversee daily branch operations, ensuring compliance with policies and regulations.
- Collaborated with leadership to implement strategic goals aligned with organizational objectives.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Enhanced customer service initiatives, driving improvements in client satisfaction and retention.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed team performance through coaching, mentoring, and conducting regular performance reviews.
- Streamlined operational processes to increase efficiency and reduce turnaround times for transactions.
Teller/Lead Teller
Wells Fargo
12.2001 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Member Services Supervisor
LifeTime Fitness
08.2008 - 08.2010
- Direct workflow of 20 staff members in daily front desk procedures and operations
- Train and monitor new hires to ensure a productive work environment
- Attentively respond to resolve member needs
- Reconcile membership accounts, balance cash drawer
- Assist with Department Head in maintaining daily and monthly department budgets
Member Service Representative
LifeTime Fitness
04.2007 - 02.2008
- Welcomed members and verified credentials to gain access into fitness center
- Processed all membership financial transactions
- Managed all incoming phone inquiries and referred members to appropriate departments
- Informed and educated members regarding all company programs and services
Member Service Representative
Charlotte Postal Credit Union
07.1993 - 06.1995
- Marketed credit union services with members on a daily basis meeting their banking needs
- Performed payable and receivable functions involving all credit union accounts
- Maintained and balanced cash drawer daily
- Prepared daily deposit report for the Federal Reserve
- Maintained U.S. Savings Bond inventory
Assistant Leasing Manager
Richardson Corporation
05.1990 - 04.1993
- Managed, marketed, and leased 244 apartments available for rent
- Performed credit analysis to determine the approval of tenants application
- Collected and posted rental payments to the Rent Roll System
- Maintained a 98% on time payments record
- Reconciled all receivables on a monthly basis
- Prepared weekly and monthly occupancy and statistical reports for corporate office
- Maintained 97% occupancy rate of units
Member Service Representative
State Employees CU
06.1988 - 10.1991
Member Service Representative
IBM Coastal Federal Credit Union
05.1987 - 02.1988
Member Service Representative
Westinghouse Federal Credit Union
09.1986 - 05.1987
Education
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Guilford Technical College
Greensboro, NC01.1983
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University of North Carolina
Wilmington, NC01.1981
Skills
- People oriented; enjoy working directly with customers and the general public
- Fully committed to provide the highest possible standard of customer service and support
- Ability to maintain productive relationships with customers and staff at all levels
- Organized goal setter, skilled in working independently, and as an enthusiastic team player
- Strong work ethic with proven initiative and dedication
Timeline
Branch Operations Manager
Wells Fargo
07.2024 - Current
Member Services Supervisor
LifeTime Fitness
08.2008 - 08.2010
Member Service Representative
LifeTime Fitness
04.2007 - 02.2008
Teller/Lead Teller
Wells Fargo
12.2001 - Current
Member Service Representative
Charlotte Postal Credit Union
07.1993 - 06.1995
Assistant Leasing Manager
Richardson Corporation
05.1990 - 04.1993
Member Service Representative
State Employees CU
06.1988 - 10.1991
Member Service Representative
IBM Coastal Federal Credit Union
05.1987 - 02.1988
Member Service Representative
Westinghouse Federal Credit Union
09.1986 - 05.1987
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Guilford Technical College
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University of North Carolina