Elizabeth A. Murray
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
12
12
years of professional experience
Work History
Workplace Coordinator
Arcadis
05.2018 - Current
- Oversee administrative operations for 5 Arcadis U.S offices
- Organize spaces, materials and catering support for internal and client-focused meetings.
- Improve team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Engage in Continuing Professional Development (CPD)
- Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Familiarity with Health and Safety regulations and guidelines; PPE orders
- Gather and organize materials to support operations.
- Assist in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Manage project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Manage vendor relationships to secure best quality of services and products for organizational needs.
- Enhance client satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamline emergency response plans, resulting in faster response times and minimized risk to personnel during critical situations.
- Investigate incidents, determining root causes and implementing corrective actions.
- Play a key role in the implementation of a proactive safety management system, resulting in sustained improvements in workplace safety metrics.
- Improved waste management systems for more efficient recycling and disposal processes.
- Conduct regular audits of facility energy usage to identify areas for improvement and cost savings opportunities.
Temporary Associate
Robert Half
06.2017 - 05.2018
- Started my role with Arcadis as a Temp.
- I was brought on full time in less than a year.
Front Desk Agent
The Century House - Events, Hotel, Dining
01.2015 - 11.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Handled cash payments and bank deposits
- Maintained a clean and neat front desk area
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Interim Housekeeping Supervisor
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Reconciled third party Expedia and Booking.com accounts
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
Front Desk Manager
Mechanicville Fitness Center, LLC
01.2013 - 04.2015
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Trained employees on general procedures, gym rules and duties.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Set and managed employee work schedules for coverage in assigned areas.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
State University of New York At Delhi
Schenectady, NY05-2017
Associate in Applied Science - Hospitality Administration/Management
Schenectady County Community College
Schenectady, NY01.2014
Associate in Occupational Studies - Culinary Arts/Chef Training
Schenectady County Community College
Schenectady, NY01.2012
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Project coordination
- Document management
- Project Support
- Administrative leadership
Timeline
Workplace Coordinator
Arcadis
05.2018 - Current
Temporary Associate
Robert Half
06.2017 - 05.2018
Front Desk Agent
The Century House - Events, Hotel, Dining
01.2015 - 11.2016
Front Desk Manager
Mechanicville Fitness Center, LLC
01.2013 - 04.2015
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
State University of New York At Delhi
Associate in Applied Science - Hospitality Administration/Management
Schenectady County Community College
Associate in Occupational Studies - Culinary Arts/Chef Training
Schenectady County Community College
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