ELIZABETH AMUZU
Colorado Springs,CO
Summary
Driven professional with a proven track record at Neighborhood Walmart, adept in loading and unloading, and excelling in high-stress customer service situations. Demonstrated ability to enhance store efficiency and customer loyalty through effective product handling and empathetic dispute resolution. Achieved significant improvements in store organization and customer satisfaction, showcasing strong time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Night Stocker
Neighborhood Walmart
04.2023 - Current
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
Customer Service Representative
Furniture City
03.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Certificate - Nursing Assistance
Pikes Peak Community College
Colorado Springs, CO08.2024
Skills
- Loading and unloading
- Product identification
- Shelving
- Order Picking
Reading, trying out new things
1. Like reading best selling books, journals and magazines on technology trends.
2. A big fun of testing new gadgets when released unto the market.
Timeline
Night Stocker
Neighborhood Walmart
04.2023 - Current
Customer Service Representative
Furniture City
03.2016 - 01.2018
Certificate - Nursing Assistance
Pikes Peak Community College
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