Elizabeth An
Certified Nursing Assistant
Rowland Heights,CA
Summary
Experienced Customer Service Representative offering years of experience resolving customer concerns in a timely manner. Smoothly uncovers and solves challenges while promoting company products and services, and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Specialize in quality, speed and process optimization. Solid tem player with outgoing, positive demeanor and proven skills in establishing rapport and trust with customers.
Experienced CNA: knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Courteous professional with substantial experience in SNF industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 5 years of experience in bedside care. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
10
10
years of professional experience
Work History
Caregiver, Special Needs
Kimtendercare
Murrieta, CA
12.2020 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Used company software and databases to maintain records of services performed and patient conditions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
CNA
HealthPro Network
Gardena, CA
10.2019 - 12.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Member
24 Hour Fitness Super Sport
Fullerton, CA
03.2019 - 08.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
CNA
HelperPro Staffing Solutions
Fullerton, CA
07.2018 - 07.2019
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
CNA
Kindred Transitional Care And Rehabilitation Center
Glendora, CA
07.2017 - 12.2017
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Checked patient vitals such as temperature, blood pressure and blood sugar levels. - Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Receptionist
Golden Felicity, Inc.
City Of Industry, CA
04.2014 - 11.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered phone promptly and directed incoming calls to correct offices.
Crew Team Member
Jamba Juice
City of Industry, CA
01.2014 - 04.2014
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Used proper techniques to prepare food and ingredients.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
Cashier/Hostess
Souplantation & Sweet Tomatoes
City of Industry, CA
01.2011 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Remained focused on upholding and reflecting company's "family image".
Front Crew
Chick-Fil-A Restaurant
City of Industry, CA
02.2011 - 03.2011
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Accurately operated cash register to process customer payments.
- Upholding company's high standards and expectations of guest satisfaction and maintaining "family image".
Education
Certificate - Certified Nursing Assistant
Hacienda La Puente Adult Education
La Puente, CA06-2017
High School Diploma -
Rowland High School
Rowland Heights, CA06-2008
License - LVN
Angeles College
City Of Industry, CASkills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Query Escalation
- Membership Registrations
- Policy and Procedure Adherence
- Cultural Awareness
- Answering Emails
- Call Documentation
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Customer Inquiry Response
- Upbeat and Positive Personality
- Call Transfers
- Information Inputting
- Answering Customer Questions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Solving Customer Concerns
- Team-Oriented and Cooperative
- Directing Calls
- Companionship and emotional support
- Observing responses
- Transporting patients
- Documenting behaviors
- Recording vital signs
- Patient-focused care
- Efficient and reliable team player
- Adaptable
- Bedside Care
- Attentive to People
- Service Documentation
- Caring and Responsible and Compassionate
- Social and Emotional Development
- Special Needs Care
- Safety Monitoring and Management
- Organization and Attention to Detail
- Communication and Cooperation
- Coordination and Teamwork
- Convalescence Support
- Client Records Management
- Progress Reports and Documentation
- Observing and Monitoring Behavior
- Condition Monitoring
- Medical Chart Documentation
- Activities of Daily Living (ADLs)
- Observational Skills
- Patient and Empathetic
- Dementia and Alzheimer's knowledge
Timeline
Caregiver, Special Needs
Kimtendercare
12.2020 - Current
CNA
HealthPro Network
10.2019 - 12.2020
Customer Service Member
24 Hour Fitness Super Sport
03.2019 - 08.2019
CNA
HelperPro Staffing Solutions
07.2018 - 07.2019
CNA
Kindred Transitional Care And Rehabilitation Center
07.2017 - 12.2017
Receptionist
Golden Felicity, Inc.
04.2014 - 11.2015
Crew Team Member
Jamba Juice
01.2014 - 04.2014
Front Crew
Chick-Fil-A Restaurant
02.2011 - 03.2011
Cashier/Hostess
Souplantation & Sweet Tomatoes
01.2011 - 12.2013
Certificate - Certified Nursing Assistant
Hacienda La Puente Adult Education
High School Diploma -
Rowland High School
License - LVN
Angeles College
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