Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Anaya

Shafter,CA

Summary

Responsible and motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Intervention Specialist

Stay Focused Ministry
11.2022 - Current
  • Mentor and facilitate anger management sessions to troubled youth and adults.
  • Create and facilitate character and moral lessons to troubled elementary children.
  • Guide and direct probation and parole clients to making better decisions by creating goals and encouraging positive steps to a better future.
  • Help provide a safe and trusting environment for clients to share their struggles to best find positive resolution to any difficulties.
  • Create files, complete proper documentation and data entry for all client interactions.
  • Enter all group sessions into data entry spreadsheet and file all hard copies.
  • Update group schedules and role call lists.
  • Reach out to community resources to best help clients.
  • Inventory and enter grant justification expenses.
  • Submit grant justifications for CEO approval.
  • Manage and lead outreaches for community events.
  • Quality control files for grant audits.
  • Help food pantry with delivery of food and toiletries to community members in need.
  • Provided direct instruction in areas such as behavior management, communication, social skills, and academic support.
  • Collaborated with teachers, administrators, parents and guardians to ensure student success.
  • Implemented evidence-based interventions and monitored progress of students over time.
  • Developed behavior plans to address challenging behaviors in the classroom setting.
  • Maintained accurate records of student progress and documentation of all services provided.

Field Claims Representative

National General Insurance Co.
09.2019 - 03.2022
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Scheduling and managing vehicle inspections with tow yards, insureds, and claimants.
  • Complete accurate estimates using CCC1 Virtual assist, My claims picture software, and live field inspections.
  • Complete an accurate vehicle evaluation by obtaining all vehicle options and assessing prior unrelated damages.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Scheduling tows for first party and third party customers.
  • Following up with repair facility and customer with status of repairs.
  • Negotiate supplemental damage with repair facilities.
  • Negotiate and complete Subrogation demands with third party insurances.
  • Report and provide SIU with possible misrepresentation of facts of loss and damages.
  • Gathered and documented evidence to support court proceedings.
  • Print and deliver loss payments to clients.

Automotive Estimator

Motor City Collision
Bakersfield
12.2014 - 09.2019
  • Responsible for scheduling, managing repair process, and distributing work orders.
  • Responsible for shop productivity and profit.
  • Provided repair technicians and painters proper repair guidelines.
  • Complete quality inspection upon completion of repairs.
  • Provide excellent customer service by communicating with customers throughout repair process.
  • Complete an accurate estimate using CCC1 or Mitchell software.
  • Responsible for one insurance direct repair program and walk-in estimates.
  • Generate, submit and negotiate supplemental damages to insurance carriers.
  • Confirm, order, return, charge, and distribute vehicle parts.
  • Complete end of month reports showing profitability.

Automotive Estimator

Fred Loya Insurance
Bakersfield
08.2009 - 08.2012
  • Provide excellent customer service by communicating with customers in a timely manner.
  • Schedule live inspections for insureds and claimants to asses vehicle damage.
  • Complete an accurate estimate by completing required photos and estimate using Mitchell software.
  • Complete an accurate vehicle evaluation by obtaining all vehicle options and assessing prior unrelated damages.
  • Confirm coverage on policy.
  • Scheduling tows for first party and third party customers
  • Following up with repair facility and customer with status of repairs.
  • Negotiate supplemental damages with repair facilities.
  • Report and provide SIU with possible misrepresentation of facts of loss and damages.
  • Complete total loss evaluation and documentation.
  • Notate all claim information obtained from vehicle and customer.
  • Report and provide SIU with possible misrepresentation of facts of loss and damages.
  • Issue, print, and deliver check payment to customers.

Automotive Estimator

Carriage Masters
10.2008 - 08.2009
  • Assess damage to vehicles by taking quality photos and completing an estimate with CCC1 or Mitchell estimating software.
  • Complete, submit, and negotiate supplemental estimates to insurance carriers.
  • Responsible for managing two insurance repair programs.
  • Distribute work orders to technicians.
  • Update customers and insurance companies of repair process.
  • Follow vehicle through repair process to ensure quality repairs.
  • Provide Technician and Painters accurate repair procedure guidelines.
  • Quality inspect vehicle upon completion.

Automotive Estimator

Manuel's Auto Body
Bakersfield
01.2006 - 10.2008
  • Assess damage to vehicles by taking quality photos and completing an estimate with Mitchell estimating software.
  • Complete, submit, and negotiate supplemental estimates to insurance carriers.
  • Responsible for managing one insurance repair programs.
  • Distribute work orders to technicians.
  • Update customers and insurance companies of repair process.
  • Follow vehicle through repair process to ensure quality repairs.
  • Provide Technician and Painters accurate repair procedure guidelines.
  • Quality inspect vehicle upon completion.

Education

Associates of Science -

Bakersfield College

Automotive Estimating Certificate -

Vale University
Fresno, CA

Anger Replacement Certificate
Bakersfield, CA

I-CAR Gold Certificate
Bakersfield, CA

PPG Advance Estimating Certificate
Bakersfield, CA

Skills

  • Bilingual - Spanish/English
  • Efficient in CC1 estimating software
  • Efficient in Mitchell estimating software
  • Collaborative Teamwork
  • Customer service
  • Transition planning
  • Positive Reinforcement
  • Multitasking strength
  • Organizational ability
  • Progress Tracking
  • Documentation And Reporting
  • Program Management
  • Intervention Planning
  • MS office programs

References

References available upon request.

Timeline

Intervention Specialist

Stay Focused Ministry
11.2022 - Current

Field Claims Representative

National General Insurance Co.
09.2019 - 03.2022

Automotive Estimator

Motor City Collision
12.2014 - 09.2019

Automotive Estimator

Fred Loya Insurance
08.2009 - 08.2012

Automotive Estimator

Carriage Masters
10.2008 - 08.2009

Automotive Estimator

Manuel's Auto Body
01.2006 - 10.2008

Associates of Science -

Bakersfield College

Automotive Estimating Certificate -

Vale University

Anger Replacement Certificate

I-CAR Gold Certificate

PPG Advance Estimating Certificate

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Elizabeth Anaya