ELIZABETH ANDERSEN
Herriman,UT
Summary
Deadline-focused, highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive. Focused on making strong contributions to the team. Looking to build upon skills and tackle new responsibilities. Multi-tasker Self-sufficient Employee relations and conflict resolution Deadline-driven Forward-thinking Administration strength Coaching and mentoring Teamwork and collaboration
Overview
14
14
years of professional experience
Work History
Sales Supervisor
Access Development
04.2022 - Current
- Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets.
- Manage 400-600 calls per day, 2k+ emails per month
- Achieve sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Analyze sales data to set quotas and assess potential areas of growth.
- Effectively coach team members to reach weekly and monthly sales goals.
- Organize weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Conduct regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Assist in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Streamline sales reporting process, making it easier for management to track progress and identify areas for improvement.
- Coordinate with other departments to provide smooth execution of sales initiatives.
- Plays an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Sales Development Representative
Lendio
02.2019 - 04.2022
- Perform cold-calling and follow-ups with leads to secure new revenue.
- Used consultative sales approach to understand and meet customer needs.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Proactively managed client correspondence and recorded all tracking and communications.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Increased sales leads by implementing targeted outreach strategies and personalized follow-ups.
- Organized and led product demonstrations for prospects, showcasing features that met their specific business needs.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Loan Officer Assistant
Citywide Home Loans
06.2017 - 02.2019
- Maintained friendly and professional customer interactions.
- Provided administrative support to the Loan Officer by preparing, gathering, and submitting loan application.
- Assisted with more credit challenged borrowers for future follow up Requested and maintained all 3rd party orders, follow-ups of the orders, and receival of the orders Received and reviewed incoming documents and materials.
- Assisted in maintaining the accuracy/completeness of the loan files by continuously inputting data pertinent to the mortgage loan.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Monitored key dates to obtain information by deadlines.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Quality & Training Manager
Metasource, LLC
08.2011 - 06.2017
- Maintained quality assurance and customer satisfaction objectives Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Implemented new learning strategies depending upon employees' skill levels.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Delivered new employee onboarding and training sessions.
- Coordinated and prioritized up training courses.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Facilitated team-building exercises that improved communication and collaboration among team members.
Skills
- Strong organizational and prioritization skills
- Deadline-driven
- Proactive and resourceful
- Teamwork and collaboration
- Customer relationship building
- Goal-oriented mindset
- Objection handling
- Team leadership
- Decision-making
- Lead qualification
Timeline
Sales Supervisor
Access Development
04.2022 - Current
Sales Development Representative
Lendio
02.2019 - 04.2022
Loan Officer Assistant
Citywide Home Loans
06.2017 - 02.2019
Quality & Training Manager
Metasource, LLC
08.2011 - 06.2017
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