Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Anderson

SANTA CLARITA,California

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Secretary

Prime Builders And Landscaping
01.2021 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Created and updated records and files to maintain document compliance.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Grooming Salon Manager

PETCO
04.2010 - 08.2022
  • Promoted the salon through community partnerships and engaging marketing campaigns, driving brand awareness and attracting new clients.
  • Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
  • Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Implemented inventory control systems to optimize product usage and reduce waste in supply management.
  • Established clear expectations for staff performance, resulting in consistently high-quality grooming services delivered to clients.
  • Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
  • Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Identified opportunities for upselling relevant products or services based on individual pet requirements, contributing to increased sales figures.
  • Ordered supplies for forecasted grooming demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Delivered exceptional results by performing advanced grooming techniques on various breeds with precision and care.
  • Aligned grooming services with brand promise for quality and customer care.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
  • Streamlined appointment scheduling for increased client convenience and improved salon workflow.
  • Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Delegated workplace responsibility to appropriate staff.
  • Educated service personnel on company policy and procedure.
  • Prepared billings and estimates for customers.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Maintained posting of MSDS sheets in workplace.

Door-to-Door Sales Representative

Pacific Sun Pool And Landscaping
02.2009 - 08.2011
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Completed [Number] follow up appointments or calls each week to connect with warm leads.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
10.2008

Skills

  • Customer Service
  • Office Administration
  • Verbal and written communication
  • Keyboarding skills
  • Organization
  • Appointment Scheduling
  • Document Preparation
  • Sales Support
  • Complex Problem-Solving
  • Supply Ordering
  • Inventory purchasing
  • Fast Learner
  • Multitasking and Time Management
  • Critical Thinking
  • Clear Communication
  • Document and File Management
  • Scheduling

Timeline

Secretary

Prime Builders And Landscaping
01.2021 - Current

Grooming Salon Manager

PETCO
04.2010 - 08.2022

Door-to-Door Sales Representative

Pacific Sun Pool And Landscaping
02.2009 - 08.2011

High School Diploma -

Penn Foster Career School

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Elizabeth Anderson