Elizabeth Aponte
Barceloneta
Summary
Professional bilingual worker with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, strongly adaptive in problem solving and changing needs, and consistently focused on achieving results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Brookhaven Memorial Hospital Medical Center
06.2005 - 03.2013
- Greeted patients and scheduled appointments using electronic health record systems.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Processed insurance information and facilitated payment transactions efficiently.
- Managed patient check-in and check-out processes to ensure smooth clinic operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Pharmacy Technician
Walmart
03.2005 - 06.2005
- Implemented workflow improvements, reducing prescription processing time while maintaining accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided exceptional customer service, assisting patients with prescription inquiries and medication management.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Pharmacy Technician
King Kullen Pharmacy
01.2005 - 03.2005
- Managed medication inventory, ensuring compliance with safety protocols and regulatory standards.
- Provided exceptional customer service, assisting patients with prescription inquiries and medication management.
- Monitored expiration dates of medications, facilitating timely stock rotation and minimizing waste.
- Supported pharmacy operations by managing electronic health records and medication dispensing systems effectively.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Clerk
Talisen Contracting
10.2004 - 12.2004
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Utilized multi-line phone system to handle incoming calls and direct inquiries efficiently.
- Developed and maintained a positive rapport with clients, contributing to overall satisfaction and retention rates.
- Improved communication between departments by distributing important information through email or memos promptly.
- Demonstrated excellent multitasking skills under pressure during peak hours of operation without compromising quality of service delivered.
Education
Associate of Applied Science - Medical Billing
Edgar Evers College
Brooklyn10-2004
Associate of Applied Science - Pharmacy Technician
Kingsborough Community College
Brooklyn06-2004
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Medical billing
- EMR / EHR
- Insurance claims
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Brookhaven Memorial Hospital Medical Center
06.2005 - 03.2013
Pharmacy Technician
Walmart
03.2005 - 06.2005
Pharmacy Technician
King Kullen Pharmacy
01.2005 - 03.2005
Clerk
Talisen Contracting
10.2004 - 12.2004
Associate of Applied Science - Medical Billing
Edgar Evers College
Associate of Applied Science - Pharmacy Technician
Kingsborough Community College
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