Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Aragon

Davenport,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Care Servicing Specialist

Truist Bank
03.2022 - Current
  • Delivered exceptional customer service as dedicated point of contact for high-priority clientele, addressing their unique concerns and requirements. Investigated and provided resolution to client's requests with requiring use of specialties in Consumer and Business Care, Digital Support, Loan Servicing, Credit Card, and Account Security and Claims.
  • Conducted thorough research on complex issues, providing accurate information to clients while adhering to regulatory guidelines and company policies.
  • Identified and escalated issues, as necessary, that could impact client relationships or business operations.
  • Provided mentoring to new employees, ensuring consistent service quality across team.

Customer Pay Collector

Lincare Holdings Inc.
06.2021 - 02.2022
    • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
    • Maintained high volume of calls and met demands of busy and productive group.
    • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
    • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
    • Achieved performance goals on consistent basis.
    • Processed payments and applied to customer balances.

Customer Service Representative

Advance America
03.2018 - 10.2018
  • Advised customers of necessary actions and strategies for debt repayment.
  • Arranged for debt repayment or establish repayment schedules, based on customer's financial situations.
  • Conferred with customers by telephone or in person to determine reasons for overdue payments and to review terms of sales, service, or credit contracts.
  • Completed Payday Loans, MoneyGram services and Prepaid cards.

Lockbox Specialist

Frontier Communications
02.2016 - 01.2018
  • Utilized various reconciliation methods to ensure accuracy in payment postings, validating transaction details against statements and/or client's records. Consistently met or exceeded individual performance metrics, contributing to t overall success of lockbox department.
  • Reduced error rates in payment processing with thorough attention to detail and strict adherence to company policies.
  • Facilitated smooth communication between cross-functional teams, ensuring seamless integration of lockbox processes within organization's broader operations.

Education

Associate of Science - Health Services Administration And Finance

Keiser University
Fort Lauderdale, FL
08.2020

Skills

  • Sales Support
  • Problem Resolution
  • Customer Service
  • Microsoft Office
  • Deposit and Payment Collection
  • File Management
  • Data Entry
  • Customer Communication
  • Decision-Making
  • Problem-Solving
  • Bilingual (English-Spanish)

Certification

  • Customer Service Certificate
  • 10-Key Certificate
  • Work Safety Certificate
  • Certified Onboarding Mentor, Truist Bank- 2024

Timeline

Client Care Servicing Specialist

Truist Bank
03.2022 - Current

Customer Pay Collector

Lincare Holdings Inc.
06.2021 - 02.2022

Customer Service Representative

Advance America
03.2018 - 10.2018

Lockbox Specialist

Frontier Communications
02.2016 - 01.2018

Associate of Science - Health Services Administration And Finance

Keiser University

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Elizabeth Aragon