Elizabeth Arceo Dorado

COASTAL FARM & RANCH

04.2023 - 12.2023

This position had many responsibilities including: price changes of all items in the store, ad set for reoccurring and new weekly sales, signage on any requested item, any online or in-store pickup orders, and over the phone transaction
Managed approximately 30 incoming calls, phone transaction and digital pickups per day from customers
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Streamlined return process, resulting in quicker resolution times for customer issues.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Utilized customer service software to accurately enter customer data, process orders and update customer records.

SYNON ENTERPRISE LLC

06.2022 - 08.2022

This job is seasonal
Duration typically from middle of July to late August
This year will be the 3rd year working with this company
Job duties include: directing a group from 10-15 people; documenting each bucket picked & each tree picked, finalize paper work of each day
Typical work week for the duration is 5AM-1PM
Aided in training new employees, sharing best practices for efficient job performance.
Identified issues and developed solutions to improve quality control.
Checked loads to identify contents and unauthorized or highly regulated materials.
Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.

TA EXPRESS LLC

04.2022 - 03.2023

The reason for leaving this job was due to the fire that burned the building down
During employment at TA, I would work the Pizza Hut section during weekends and cashier during weekdays
Due to the number of customer we would see on a daily basis, was able to learn to work fast and efficiently.
Streamlined checkout process for increased efficiency and reduced waiting times.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Summary