Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Arkoh

Altamonte Springs

Summary

A motivated and determined individual who has experience in providing excellent human resource and maintaining a professional working relationship with management, associates, and clients to effectively meet company and client objectives. Performs excellent detail-oriented tasks and multi-tasking capabilities.

Overview

10
10
years of professional experience

Work History

ASSOCIATE CLIENT SUPPORT CONSULTANT

ADP
05.2023 - Current
  • Serve as a dedication point of contacts for clients, addressing and analyzing their inquiries and concerns related to payroll, benefits, and other HR-related matters.
  • Assist clients with managing their business using ADP solutions, covering the areas of payroll and human resources. Provide expert guidance in resolving inquiries, troubleshooting, probing, and resolving payroll issues. Research and develop instructional materials that were used to train new employees to the organization. Digs into tax requirements to identify root cause of cases assigned and work excellently with both clients and colleagues. Able to handle multiple assignments accurately, efficiently, and competently. Have an in-depth knowledge of researching and resolving client notices, tax rejections and amendments.
  • Effectively research the root cause of tax rejections and notices.Responsible for validating the tax accounts of ADP payroll clients to ensure they are set up correctly with the applicable federal, state, and local agencies.
  • Investigate and troubleshoot client inquiries, analyze root causes and propose effective solutions.
  • Verified that each client’s deposit frequencies, disbursement methods, ID numbers, and tax rates are valid to help ensure that payments are being made timely and correctly. Prevent any future tax rejections. Resolve and follow up with any client questions or concerns on payment adjustment and balancing.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Assigns ADP authorizations for permissions at the agency as well as partner with clients to submit timely registrations for jurisdictions that have recently been added. Partner with tax agencies and internal teams to troubleshoot issues and research solutions to resolve Client tax questions and issues. Prepare and distribute correspondence to tax agencies documenting the root cause of the issue and include any supporting documentation to the agency to ensure the issue is resolved. Prepare and file quarterly and annual returns with state and local tax agencies. Prepare and file amended quarterly and annual returns with state and local agencies. Work on tax escalated issues with nationals, major and small business clients.
  • Empower clients to leverage self-service options effectively and help them to navigate ADP’s ecosystem independently.
  • Responsible for client data Integration to the ADP systems, including consultant with clients to discuss the best method of obtaining necessary data and transferring data to the ADP payroll system. Process involves client interaction and communication. Extracted data from various systems. Process involves client interaction and communication. Manipulation and import of extracted data from various systems, such as paycor, paychex and QuickBooks. Assist in the Renumber process or data integration process between one ADP client and another vendors such as Paylocity, Paycor and QuickBooks.
  • Stay informed about relevant industry regulations and compliance standards , ensuring that clients remained compliant with all HR and payroll requirements.
  • Research client tax rejections and helped to resolve them to ensure full compliance with both federal and state regulations.

Talent Acquisition Recruiter

Loyal Source Government Services, LLC
03.2021 - 04.2023
  • Performed sourcing, pre-screens, interviews,and match candidates to their respected positions within their respected medical specialties
  • Filled 50+ positions across three diverse government contracts nationwide
  • Experience working with medical professionals of every specialty varying from but not limited to Medical Lab Technicians, Radiology Technicians Physician Assistants, Nurse Practitioners, Pharmacy Technicians, Emergency Medical Technicians, Certified Medical Assistants, Licensed Practical Nurses, Registered Nurses, Certified Nursing Assistants.
  • Request, verify, and prepare qualifying certifications and medical licenses to be sent to Navy bases, Air Force bases, Veteran Affairs hospitals, and Department of Homeland Security for approval.
  • Negotiate compensation packages with candidates based off of experience and credentials.
  • Source applicants through various job advertisement websites such as Indeed, LinkedIn, Monster, and Facebook.
  • Develop creative marketing strategies to source for new candidates
  • Process employment and clearance paperwork
  • Review over E-QIP paperwork with candidate to identify errors
  • Proactively research and become familiar with positions requirements such as certifications, exams, salary and responsibilities.
  • Continually study new verbiage for Boolean searches with both Bullhorn ATS and Sales Force target recruit.
  • Attend job fairs to source for medical professionals
  • Manage over 300 calls, 500 texts and 500 emails per week
  • Guide potential new hires on beneficial next steps to further their career.

SALES MANAGER ON DUTY - SLEEP EXPERT

Mattress Firm
06.2018 - 02.2021
  • Ensure assigned stores are to company standards, while policies and safety regulations are followed
  • Assist management team to ensure stores are properly merchandised and correct sale is displayed in store
  • Participate in assigned training and development initiatives to remain current on products, offerings and programs
  • Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities that is dome twice every month
  • Maintain awareness of competitor's advertisements and services offered
  • Create environment where customer is always at center by cultivating strong relationships, resolves customer issues and answers questions
  • Make company deposits to bank when customers pay with cash
  • Verifies credit acceptance by reviewing and recording driver's license number and operating credit card authorization systems
  • Collects payments by accepting cash, check, or credit/debit cards
  • Managed over 20 customers per day with no supervision
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

HUMAN RESOURCE ASSISTANT

Friendship Travel
07.2015 - 04.2018
  • Supports human resources processes by scheduling appointments, conducting orientation, maintaining records and information
  • Provides payroll information by collecting time and attendance records
  • Maintains employee information by entering and updating employment and status-change data
  • Provides secretarial support by entering, formatting, and printing information
  • Answers telephone, relays messages, and maintains equipment and supplies
  • Maintains employee confidence and protects operations by keeping human resource information confidential
  • Maintains quality service by following organization standards
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Recruited and screened qualified potential employees
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.

Home Health Aide Assistant

Visiting Angels Living Assistance Services
10.2018 - 03.2021
  • Performed sourcing, pre-screens, interviews,and match candidates to their respected positions within their respected medical specialties
  • Filled 50+ positions across three diverse government contracts nationwide
  • Experience working with medical professionals of every specialty varying from but not limited to Medical Lab Technicians, Radiology Technicians Physician Assistants, Nurse Practitioners, Pharmacy Technicians, Emergency Medical Technicians, Certified Medical Assistants, Licensed Practical Nurses, Registered Nurses, Certified Nursing Assistants.
  • Request, verify, and prepare qualifying certifications and medical licenses to be sent to Navy bases, Air Force bases, Veteran Affairs hospitals, and Department of Homeland Security for approval.
  • Negotiate compensation packages with candidates based off of experience and credentials.
  • Source applicants through various job advertisement websites such as Indeed, LinkedIn, Monster, and Facebook.
  • Develop creative marketing strategies to source for new candidates
  • Process employment and clearance paperwork
  • Review over E-QIP paperwork with candidate to identify errors
  • Proactively research and become familiar with positions requirements such as certifications, exams, salary and responsibilities.
  • Continually study new verbiage for Boolean searches with both Bullhorn ATS and Sales Force target recruit.
  • Attend job fairs to source for medical professionals
  • Manage over 300 calls, 500 texts and 500 emails per week
  • Guide potential new hires on beneficial next steps to further their career.

Education

Bachelor Of Science - Marketing

William Paterson University of New Jersey
Wayne, NJ
05.2021

Associate Of Applied Science - Business Administration

Essex County College
Newark, NJ.
05.2017

Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook PowerPoint)
  • Excellent Communication Skills (both verbal and written)
  • Excellent Customer Service Relations, Research, Decision Making, and Problem Solving
  • HR Compliance
  • Strategic Thinking
  • Data Entry and Quality Assessment
  • Candidate Searching
  • Applicant Tracking Systems
  • Interviewing
  • Customer Service
  • Teamwork and Collaboration
  • Applicant Screening
  • Performance Metric
  • CRM
  • Administrative Support

Timeline

ASSOCIATE CLIENT SUPPORT CONSULTANT

ADP
05.2023 - Current

Talent Acquisition Recruiter

Loyal Source Government Services, LLC
03.2021 - 04.2023

Home Health Aide Assistant

Visiting Angels Living Assistance Services
10.2018 - 03.2021

SALES MANAGER ON DUTY - SLEEP EXPERT

Mattress Firm
06.2018 - 02.2021

HUMAN RESOURCE ASSISTANT

Friendship Travel
07.2015 - 04.2018

Associate Of Applied Science - Business Administration

Essex County College

Bachelor Of Science - Marketing

William Paterson University of New Jersey

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Elizabeth Arkoh