ELIZABETH A ROJAS
ALICE
Summary
To use my skills in the best possible way for achieving the company's goals.
Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. Strong personal communications skills. Attention to detail with excellent interpersonal skills.
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain and organize accurate records, schedule appointments, multi task and handle various administrative responsibilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Texas Works Advisor II
Health and Human Services Commission
06.2019 - Current
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Customer Service
- Use of Microsoft Word, Excel daily, data entry, typing 40 wpm daily to process applications efficiently
- Managing applications that all information was entered correctly and organized in correct track.
- Assisting clients with writing applications and any other written information they needed to submit
- Teamworking with other coworkers from different departments to get applications processed quickly and accurately for client satisfaction
TRANSPORT OFFICER
GEO TRANSPORT INC
06.2010 - 03.2019
- Copy Machine, scanning, data entry, running a picket, running central control, conducting traffic of inmates, conducting head counts, transporting inmates to and from federal court and medical appointments, restraining and unrestraining inmates, compliance officer for 2 1/2 years overseeing audits for ICE and different agencys, overseeing and managing all departments in their audits, and all other duties as assigned
Cashier
Aycock Oil Company
11.2008 - 06.2010
- Customer service, cashier, handling money, 10 key calculator
Correctional Officer
Brooks County Detention Center
10.2005 - 09.2007
- Running a picket, running central control, escorting inmates, conducting headcounts, conducting recreation, and feeding inmates
Clerk II
HISD Sam Houston High School
02.1998 - 04.2005
- Data entry, Microsoft Word, Excel, filing, using copy machine, customer service, translating english to spanish, assisting in classroom with special need students and covering all different types of classes when teachers had to step away
- Assisting teacher with students with their classwork and any other duties as needed by the teacher
- Monitoring and going on outside field trips with students
File Clerk
R Glenn Morris DDS
09.1992 - 11.1994
- Filing, using copy machine, cleaning instruments, and putting in autoclave to sterilize
Education
High School Diploma/GED -
Sam Houston High School
Houston, Texas06.1994
10th Grade -
Law Enforcement and Criminal Justice
Houston, Texas12.1991
Skills
- Email Software
- Internet Browser
- Peripheral Devices
- Personal Computers
- Word Processing Software
- Documentation and paperwork
- Effective communication skills
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Application review
- Telephone etiquette
- Appointment scheduling
- Documentation and reporting
- Policy interpretation
- Medicaid
- Public assistance programs
- Applicant support and service
- Interviewing techniques
- Income verification
- Eligibility procedures
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Decision-making
- Client needs assessments
- Task prioritization
- Written communication
Occupational License Or Certification
Jailer License, TCOLE, Texas
Driver License
C - Commercial, P - Passenger
Languages
Spanish
Professional Working
Timeline
Texas Works Advisor II
Health and Human Services Commission
06.2019 - Current
TRANSPORT OFFICER
GEO TRANSPORT INC
06.2010 - 03.2019
Cashier
Aycock Oil Company
11.2008 - 06.2010
Correctional Officer
Brooks County Detention Center
10.2005 - 09.2007
Clerk II
HISD Sam Houston High School
02.1998 - 04.2005
File Clerk
R Glenn Morris DDS
09.1992 - 11.1994
10th Grade -
Law Enforcement and Criminal Justice
High School Diploma/GED -
Sam Houston High School