Business-minded professional tackling any job task with gusto and precision. Determined individual delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Small Business Owner
And Everything Nice Texas
Duncanville, Texas
04.2015 - 06.2023
Developed and maintained store policies and procedures.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Performed regular audits to ensure compliance with company standards.
Recruited, trained and managed a team of 20+ employees.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Established weekly and monthly goals for sales staff to achieve desired results.
Coordinated stock replenishment processes as needed based on sales trends.
Analyzed financial data to identify areas of improvement or cost savings opportunities.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Handled cash register transactions accurately while providing excellent customer service.
Initiated new product training sessions for employees to improve product knowledge.
Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Organized merchandise displays according to seasonal promotions or special events.
Worked closely with vendors to negotiate contracts for goods or services.
Ensured all safety protocols were followed at all times by staff members.
Conducted regular inventory counts throughout the year to maintain accurate records.
Built and maintained strong working relationships with team members.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized new stock for floor placement.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Increased store sales by cross-selling complementary items.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Executed merchandising strategies to support store sales growth.
Taught junior employees proactive strategies to meet operational and sales goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Created content management systems to manage websites efficiently.
Maintained existing websites by troubleshooting errors, updating features and resolving issues.
Monitored site performance metrics including page load time, response times.
Built layouts according to customer parameters using HTML5 and CSS3.
Set up and operated embroidery machines to produce quality products.
Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color.
Monitored machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.
Maintained production records of finished goods.
Inspected completed items for defects and accuracy of stitching.
Repaired defective garments by cutting out faulty areas and re-sewing them with the appropriate material.
Adjusted machine settings according to fabric type, size of design, number of colors used, and other specifications.
Positioned fabric under sewing needles to ensure proper placement of designs on garments.
Kept work area clean and organized at all times.
Changed bobbins when necessary during production runs.
Performed routine maintenance tasks such as oiling and cleaning machines and replacing worn parts.
Measured fabric pieces accurately using rulers or measuring tapes before loading them into the embroidery machines.
School Volunteer
Mount Saint Michael Catholic School
Dallas, Texas
08.2010 - 05.2016
Assisted teachers with classroom activities and lesson plans.
Organized student supplies and materials for daily use.
Provided support to students in completing assignments, projects, and tests.
Attended school events such as field trips and assemblies.
Mentored individual students on a regular basis.
Helped monitor hallways during lunch periods and passing times.
Assisted with the supervision of students at recess or after-school programs.
Developed and implemented fundraising campaigns to raise awareness and funds for the organization.
Conducted research on potential donors and identified appropriate funding sources.
Organized donor events, such as galas, dinners, auctions, and other activities.
Collaborated with staff members to create strategies for increasing donations.
Maintained accurate records of all contributions received.
Compiled reports on fundraising progress, expenses, income, and outcomes.
Developed relationships with key stakeholders in the community to increase visibility of the organization's mission and objectives.
Children's Church Volunteer
St. Elizabeth Of Hungary Catholic Church
Dallas, Texas
08.1998 - 09.2013
Recruited, trained and managed volunteers to assist with youth ministry programs.
Provided spiritual guidance to young adults through weekly bible study sessions.
Developed creative activities for small group meetings, retreats and special events.
Organized mission trips for high school students to serve in local and global communities.
Facilitated meaningful discussions on topics related to faith, relationships, service and leadership.
Assisted youth with developing their individual talents by providing mentoring opportunities.
Created a safe environment for teens to express themselves openly and honestly during worship services.
Engaged parents in conversations about how they can support their children's spiritual development.
Maintained communication with church members regarding upcoming events and important updates.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
Managed ministry budget and documented all purchases.
Comerica Bank Bank Teller
Comerica Bank
Dallas, Texas
08.1992 - 09.1994
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Cross-sold bank products such as savings accounts and credit cards to existing clients.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Educated customers about different types of banking services available at the branch.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Provided assistance to other tellers during peak business hours as needed.
Researched customer inquires regarding their accounts using internal banking systems.
Participated in weekly training sessions to stay abreast of changes in banking regulations.
Followed strict compliance guidelines when completing financial transactions for customers.
Resolved customer disputes promptly in accordance with bank policies and procedures.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education
Some College (No Degree) - Chemistry
University of Texas At Austin
Austin, TX
Some College (No Degree) - Youth Ministry
University of Dallas
Irving, TX
Accomplishments
Small business of the year nominee City of Duncanville 2018
Languages
English
Professional
Spanish
Professional
Certification
Youth Ministry Ceritficate from University of Dallas
References
References available upon request.
Timeline
Small Business Owner
And Everything Nice Texas
04.2015 - 06.2023
School Volunteer
Mount Saint Michael Catholic School
08.2010 - 05.2016
Children's Church Volunteer
St. Elizabeth Of Hungary Catholic Church
08.1998 - 09.2013
Comerica Bank Bank Teller
Comerica Bank
08.1992 - 09.1994
Some College (No Degree) - Chemistry
University of Texas At Austin
Some College (No Degree) - Youth Ministry
University of Dallas
Youth Ministry Ceritficate from University of Dallas