Elizabeth Arredondo
Clifton,NJ
Summary
Exceptionally focused and dedicated worker with an excellent customer service record and work ethic. Proven ability to establish and maintain excellent communication and relationships with clients. Organized and skilled in written and verbal communication. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Remote COVID-19 Contact Tracing/Investigator
Staffing Etc
12.2020 - 10.2022
- Conduct investigations and maintain ongoing communication with cases to assess symptoms, ensure compliance with quarantine, determine social support needs, and/or handle reporting of issues that arise.
- Completed data entry to facilitate case interviews and elicited close contacts into the designated system immediately after obtaining them.
- Communicate with cases and contacts in a professional and empathetic manner.
- Answered a multi-line telephone and serves as a receptionist to staff, students, and the public.
- Trained new hires on new and constantly changing guidelines.
Customer Service Representative/Scheduling Coordinator
MES Solutions
01.2019 - 12.2020
- Facilitated appointments via contact with adjusters, attorneys, injured persons, physicians, and physician's scheduling staff.
- Prepared the chart by ensuring all records required are included, created a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
- Handled and responded promptly to incoming calls, e-mails, or faxes from physicians or clients requesting report status and/or information.
- Provided assistance in a courteous, quick manner, treated others with care and respect, and maintained privacy and confidentiality.
Business Associate
The Valley Hospital
02.2017 - 01.2019
- Bill patients and update data daily on Microsoft Excel for end-of-month statistics.
- Answered and directed incoming calls using a multi-line telephone system.
- Managed office phone lines by checking voicemails, returning calls, and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Entered insurance, demographics, and health history into the patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Lead Beauty Advisor
Walgreens
01.2013 - 01.2017
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Delivered personalized customer service, finalized sales, and maintained store appearance.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Developed connections to offer guests a best-in-class experience with skincare, makeup, and fragrance.
Education
Associate of Science -
Passaic County Community College
Paterson, NJ05.2016
Skills
- Verbal and Written Communication
- Problem-Solving
- Organization skills
- Multitasking
- Knowledge of Microsoft, Excel, and PowerPoint
- Great typing skills
- Bilingual: English & Spanish
- Data entry
- Customer service-oriented
- Professional phone etiquette
- Articulate and well-spoken
- Ability to work independently
- Time management
Timeline
Remote COVID-19 Contact Tracing/Investigator
Staffing Etc
12.2020 - 10.2022
Customer Service Representative/Scheduling Coordinator
MES Solutions
01.2019 - 12.2020
Business Associate
The Valley Hospital
02.2017 - 01.2019
Lead Beauty Advisor
Walgreens
01.2013 - 01.2017
Associate of Science -
Passaic County Community College
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