Elizabeth Arroyo
Laredo,TX
Summary
Highly successful Veterinary Technician with 5 years of relevant experience and specific expertise in animal care and client services. Wide knowledge in anesthesia, surgery and pathology in large animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Vet Technician
Laredo Animal Clinic
04.2017 - 05.2022
- Administered medications to animals in treatment and documented changes in condition
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Recorded symptoms and documented medical observations to inform treatment decisions
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian
- Answered owner animal health questions and advised on best care practices
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Restrained animals to protect veterinarians from potential harm
- Restocked surgical and office supplies to keep all necessary materials easily accessible
- Administered vaccinations to variety of animal species
- Performed fecal examinations, urinalysis and bloodwork
Receptionist
Wellness On Wheels
02.2017 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing, and filing documents
- Assisted with onboarding new clients and securing paperwork completion
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Kennel Technician
Laredo Animal Protective Society
01.2016 - 03.2017
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Education
High School Diploma -
Laredo Community College
Laredo, TXSkills
- Nail Trimming
- Medical History Collection
- Ear Sample Collection
- Anal Sac Expression
- Wound Treatment
- Tick Removal
- Administering First Aid
- Closed-Chest CPR
- Dietary Recommendations
- Emergency and Preventive Care
- Patient Bathing
- Client Education
Timeline
Vet Technician
Laredo Animal Clinic
04.2017 - 05.2022
Receptionist
Wellness On Wheels
02.2017 - 04.2017
Kennel Technician
Laredo Animal Protective Society
01.2016 - 03.2017
High School Diploma -
Laredo Community College
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