Elizabeth Arteaga
Las Vegas,NV
Summary
Dynamic Food and Beverage Attendant with a proven track record at Viva Zapata Mexican Restaurant, excelling in guest services and conflict resolution. Recognized for enhancing customer loyalty through exceptional service and menu expertise, while maintaining high sanitation standards. Adaptable and reliable, I thrive in fast-paced environments, ensuring seamless dining experiences.
Friendly and approachable, with positive attitude perfectly suited for customer service. Possesses foundational understanding of food safety standards and hospitality protocols, along with basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Offering strong interpersonal skills and genuine interest in hospitality, keen to learn and grow in dynamic environment. Brings ability to quickly pick up food safety standards and service techniques, coupled with excellent communication and teamwork skills. Ready to use and develop customer service and organizational skills in server role.
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Viva Zapata Mexican Restaurant
06.2023 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in food preparation and presentation for optimal service quality.
- Maintained cleanliness and organization of dining areas and service stations.
- Supported team members during peak hours to ensure smooth operations.
- Processed orders accurately using point-of-sale (POS) systems.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Learned menu items and daily specials to inform guests effectively.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
Server
Atomic Golf
12.2022 - 05.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Fountain Worker
Harrah's Casino
01.2018 - 2021
- Operated fountain equipment to ensure consistent beverage quality and customer satisfaction.
- Maintained cleanliness and organization of work area in compliance with health and safety standards.
- Assisted in training new staff on operational procedures and equipment usage.
- Monitored inventory levels of supplies, restocking as necessary to minimize downtime.
- Managed cash register transactions accurately, maintaining financial integrity within the establishment.
- Participated in regular staff meetings to discuss improvements in operations, resulting in streamlined processes and higher levels of customer satisfaction.
Education
High School Diploma -
Montebello High
Montebello, CA05-1998
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Phone orders
- Menu expertise
- Sanitation standards
- Sanitizing
- Reception service
- Customer service
- Problem-solving
- Attention to detail
- Safe food handling
- Time management
- Flexible schedule
- Cash register operation
- Guest service
- Cleaning
- Safety awareness
- Kitchen communication
- Customer relations
- POS system operation
- Conflict resolution
- Payment processing
- Menu memorization
- Relationship building
- Menu recommendations
- Service bar restocking
- Organizational skills
- Spanish/English fluency
- Table bussing
- Reliability
- Cleaning and sanitizing
- Teamwork
- Catering experience
Certification
Food handlers Safety card, Alcohol Awarness. Up to Date
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Attendant
Viva Zapata Mexican Restaurant
06.2023 - Current
Server
Atomic Golf
12.2022 - 05.2023
Fountain Worker
Harrah's Casino
01.2018 - 2021
High School Diploma -
Montebello High