Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Ashe

Greenville,SC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Management Assistant

Locke Express LLC
Greenville, SC
08.2019 - 11.2023
  • Audited defect reporting system to keep drivers aware of obligations.
  • Conducted periodic probation reviews of new drivers.
  • Communicated with team leaders to manage driver pay, bills, security, and home time.
  • Implemented disciplinary actions when necessary according to company policies.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Performed administrative tasks such as payroll processing and record keeping for driver information.
  • Assisted with recruiting qualified drivers to fill open positions within the company.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Tracked driver behavior, timekeeping and attendance.

Manager of Operations

Locke Transportation, In
Greenville, SC
03.2001 - 08.2019
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Engaged with existing and potential clients to gain insight into needs.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Education

Bachelor of Science - Business Administration and Management

Lander University
Greenwood, SC

Skills

  • Skilled in [Technology]
  • Paperwork Drafting
  • Payment Verification
  • Timesheet Processing

Timeline

Management Assistant

Locke Express LLC
08.2019 - 11.2023

Manager of Operations

Locke Transportation, In
03.2001 - 08.2019

Bachelor of Science - Business Administration and Management

Lander University

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Elizabeth Ashe