Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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ELIZABETH ASKEW-DOWNS

Houston,TX

Summary

Driven and organized Business Administrator with 30 years of experience overseeing professional operations. Boosts profit and efficiency by analyzing procedures and identifying potential areas for improvement. Strong leader with great customer service skills. Focused and hardworking administrative leader with excellent budget administration, team management and policy implementation skills. Looks to improve operations and maximize the organization's success. Familiar with negotiating contracts and maintaining an orderly facility to support the group's success. Organized executive professional bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in the medical field and in education and training and the ability to quickly learn new processes. Hardworking and reliable leader focused on going above and beyond to support team and serve customers. Trained in database entry and offering top-notch skills and abilities. Motivated to continue to learn and grow. Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions.

Overview

25
25
years of professional experience

Work History

Floral Designer

A Touch Of Elegance
01.2022 - Current
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.

Agency Administrator

ComfortHome Health and ComfortLABS
08.2019 - Current
  • Interact with Doctors, Nurses, and Aides to begin the process of patient/client care, treatment, and service
  • Conduct QAPI and IDT meetings
  • Supervise Case Manager Nurse, CNA, and HHA active staff in the field
  • Ensure compliance with state and other regulatory governing agencies
  • Attended remote conference meetings with CDC and OSHA
  • Supervise OASIS database entry
  • Oversaw accurate ICD 10 coding
  • Utilize Generations electronic entry system to ensure all POC, Letters of Medical Necessity, Face Encounters and all pertinent documentation has been filed according to standards and is kept compliant
  • Supervise weekly managerial meetings
  • Supervise training of managers in various departments
  • Contact patients and families to help discuss concerns, educate, and ensure client satisfaction
  • Review all records both hard chart and electronic files to ensure accuracy
  • Oversee the Orientation Process, Hire/Fire, and Review employee performance
  • Oversee payroll along with Account Receivable and Account Payable department managers
  • Conduct quarterly Board of Director Meetings with CEO and Medical Doctors.

Medical Records Director

Elara Caring Home Health
01.2019 - 09.2019
  • Discussed potential cases with Discharge Planners and Social Workers
  • Supervised Medical Consent Release of Information according to set regulations and kept accurate records of all medical information requests
  • Managed charting and electric patient housing of information
  • Oversaw Patient Rights according to PHI and HIPPA regulations
  • Created reports and provided patient record information to nurses and doctors for review
  • Utilized Homebase Homecare electronic entry system to confirm patient data, insurance, demographic, and medical history information
  • Identified new methods to optimize medical records management
  • Reviewed charts and flagged incomplete or inaccurate information
  • Ensured all current and up-to-date data was kept on file for all patients
  • Communicated effectively with staff, patients, doctors, and insurance companies
  • Prepared in-service documentation and discharge documentation per doctor and nurses orders
  • Submitted all proper documentation for order signatures
  • Ensured all orders to include stat for DME and supplies were sent and delivered accordingly.

Internship Director and Medical Records Coordinator

Jordan Health Care System
02.2017 - 01.2019
  • Interacted and communicated easily with Department personnel and the public
  • Set up Manuals to aid personnel and volunteers/interns to gain knowledge of diseases and diagnoses processes
  • Trained department policies and procedures to maximize department effectiveness
  • Improved quality processes for increased efficiency and effectiveness
  • Created scheduling reports to effectively move supplies and equipment to adhere to shipping commitments
  • Inspected inbound and outbound products for compliance with established industry standards and company policy and procedures
  • Documented meeting minutes and distributed to staff
  • Managed Intern/Extern Staff
  • Conducted Health Fairs and Ensured all staff followed CDC regulations, vaccination, and policies and procedures for meeting all home health requirements
  • Conducted meetings with patients and families out in the field
  • Supervised interns performance while interacting with the public at facilities, hospitals, and clinics
  • Conducted classes in different types of care provisions
  • Designed creative classes and events for patients to interact with others such as reading, crafts, and painting.

Executive Director

Wiregrass Private School
01.2009 - 02.2017
  • Kept accurate log of all requests for medical information and records of all students
  • Implemented innovative programs to increase employee involvement
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as an industry leader in education
  • Improved productivity while reducing staffing and operational costs
  • Implemented operational strategies and effectively build customer and employee relations
  • Supervised state mandates
  • Managed and Supervised staff across departments
  • Oversaw the learning materials and educational program tools used to instruct classes
  • Tutored courses and helped students with gap work
  • Taught Vocational Business classes
  • Performed student credit evaluations
  • Delegated daily tasks to Teachers, Tutors, and Proctors
  • Streamlined daily progress and efficiency
  • Trained, coached, and mentored staff to ensure the adoption of various programs
  • Entered all student information into the Abeka database system
  • Reported and handled all incidents and injuries according to policies and procedures set by state regulations.

School Administrator

Cocoa Beach Jr/Sr High School
03.2003 - 02.2009
  • Taught Mathematics, Algebra, and Geometry to 9th -10th grade students
  • Maintained compliance with FDOE
  • Started Step Up Program with Bright Futures and continued teaching Adult Ed and College Preparedness
  • Assessed personnel performance and implemented incentives and team-building programs
  • Multi-tasked projects simultaneously to grow company performance to assist all teachers and department heads
  • Established and Updated work schedules
  • Improved customer relations with all faculty, parents, and students
  • Sponsored and attended school sporting events across Florida
  • Served as Proctor for GED, SAT, and other standardized testing
  • Defined management directives to best administer and track staff progress
  • Managed scheduling, travel arrangements, communications, screening, and other administrative support tasks
  • Oversaw budget and tracked expenses according to set department budgets
  • Utilized problem-solving methods to teach students and young adult skills
  • Oversaw Student Career Shadow Days with major corporations in and around Orlando
  • Chaperoned student awards nights, field trips, and other school sponsored events.

Head High School Instructor

Melbourne High School
06.2002 - 03.2003
  • Lectured and went over writing proficiency
  • Prepared each syllabus and discussed scheduling of work, assignments, and examinations with students
  • Taught High School English Composition to 11th-grade students
  • Taught afternoon tutoring sessions to aid students with gap work
  • Assessed students to evaluate their abilities, strengths, and weaknesses
  • Taught students as an entire class, in smaller groups, and tutored individually
  • Conducted testing to maintain progress in the course
  • Held parent/student conferences
  • Communicated with parents and families about students' progress
  • Prepared students for standardized tests required by state
  • Developed and enforced classroom student conduct
  • Graded students' assignments and submitted work.

Executive Secretary/Human Resource Manager

BetaMax Hoist
05.1999 - 03.2001
  • Oversaw recruitment selection of potential candidates
  • Managed the company's database recording system and on-board processing
  • Ensured that the company's procedures comply with employment regulations and Posted all Regulations as required
  • Managed and trained the HR team
  • Monitored various aspects of employees' performance, such as attendance and sick leave
  • Accessed the need for training, designing, and implementing training programs accordingly
  • Handled any disciplinary processes and formal grievances
  • Set and reviewed pay structures and employee perks and benefits
  • Conducted Staff Reviews
  • Oversaw staff meeting medical requirements
  • Supervised all medical, dental, and vision care enrollment, continued membership, and compliance with the insurance carriers
  • Ensured all insurance requirements were met by each staff and his/her families enrolled
  • Reported directly to VP of Sales and C.E.O
  • Of the corporation.

Education

Master of Arts - Education

Auburn University
Auburn, Alabama
06.2002

Associate of Arts - Interior Decorating And Design

Ashley Design School
Online University
06.1995

Bachelor of Science - Business Administration

Auburn University
Auburn, Alabama
06.1993

Bachelor of Science - Marketing

Auburn University
Auburn, Alabama
06.1993

Skills

  • Staff supervision
  • Control expenses
  • Conflict resolution
  • Operations management
  • Budgeting
  • Executive support
  • Set goals
  • Service contracts
  • Update policies
  • Train staff
  • Research
  • Task prioritizing
  • Problem-solving
  • Organization
  • Networking
  • Public speaking
  • Verbal communication
  • Wedding Floral Design
  • Floral shop assistance
  • Sales and Marketing
  • Plant Care Knowledge
  • Customer Orders
  • Flower arranging
  • Vendor relationships
  • Event Planning Expertise
  • Order Placement
  • Funeral Floral Design
  • Client Consultations
  • Foam-Based Arrangements
  • Design Specifications
  • Large order fulfillment
  • Silk Flower Design
  • Order Management

Accomplishments

  • Employee of the Month (3 Times)
  • Certified Instructor in Mathematics 6-12th Grade
  • Certified Instructor in English Composition 6-12th Grade
  • Certified Vocational Instructor in Bus Communications
  • Teacher of the Year (Two Years)

Awards

  • Distinguished Excellence in Project Management
  • Supervising Team Leader
  • Chairman Circle Investor Chamber of Commerce
  • Excellent Member of the Better Business Bureau
  • National Agency Manager Certification Recipient
  • National Assisted Living Manager Certification Recipient
  • Texas State Award Recognized State Agency Administrator
  • Texas State Award of Compliancy Recipient
  • Intervention & Prevention Certificate Recipient
  • HCSSA Certificate Award of Survey Compliance Recipient

Timeline

Floral Designer

A Touch Of Elegance
01.2022 - Current

Agency Administrator

ComfortHome Health and ComfortLABS
08.2019 - Current

Medical Records Director

Elara Caring Home Health
01.2019 - 09.2019

Internship Director and Medical Records Coordinator

Jordan Health Care System
02.2017 - 01.2019

Executive Director

Wiregrass Private School
01.2009 - 02.2017

School Administrator

Cocoa Beach Jr/Sr High School
03.2003 - 02.2009

Head High School Instructor

Melbourne High School
06.2002 - 03.2003

Executive Secretary/Human Resource Manager

BetaMax Hoist
05.1999 - 03.2001

Master of Arts - Education

Auburn University

Associate of Arts - Interior Decorating And Design

Ashley Design School

Bachelor of Science - Business Administration

Auburn University

Bachelor of Science - Marketing

Auburn University

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ELIZABETH ASKEW-DOWNS