Elizabeth Atonio Perez
Las Vegas,NV
Summary
Focused retail store management professional versed in all aspects of running a location, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Firstcash Inc
Las Vegas, Nevada
02.2021 - Current
- Communicated regularly with customers to gain insights into their needs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Maintained accurate records of all transactions and inventory.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Counted inventory routinely and produced reports for management detailing such information.
- Prepared detailed reports on current inventory levels, number of loans processed each day, total revenue generated.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Evaluated item quality and value to determine correct offer amounts.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
- Graded stones based on established levels of symmetry, clarity and polish.
- Provided guidance to customers regarding the care and maintenance of their jewelry purchases.
- Kept equipment and tools in working order, making necessary calibrations and performing regular maintenance to promote longevity of use.
Store Manager
Cricket Wireless
Las Vegas, NV
11.2014 - 04.2021
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Contributed to merchandising ideas at team sales meetings.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into RQ4 system.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Worked closely with Owner and Regional Manager to formulate and build store brand and strategy.
- Maintained daily record of all transactions.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Created attractive store displays to generate customer interest and boost sales.
- Updated store pricing, signage and merchandising based on current promotions.
Lead Cashier
Dd's Discounts
Las Vegas, NV
09.2014 - 03.2015
- Welcomed customers, offering assistance to help find necessary store items.
- Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
- Trained new team members in cash register operation, stock procedures and customer service.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed returned items in accordance with store policy.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Education
High School Diploma -
LDS CCWS Pesega
Western Samoa11.2013
Skills
- Process improvements
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Leadership reports
- Inventory management
- Customer service
- MS Office proficient
- Staff training and development
- Sales professional
Certification
- ACE Trainer Certificate for Dd's Discount (2015)
- Certificate of Velocity Goal Achievement for Cricket Wireless (2017)
- Certification of Recognition for #1 Store in Las Vegas Market for Cricket Wireless (2018)
- Certificate of Recognition for 40/40 Club KPI for Cricket Wireless (2019)
References
Nancy Castillo
First Cash, Superpawn
Shop Manager LV08
C. 702-541-0413
Johnny Rodriguez
First Cash, Superpawn
Shop Manager LV07
C. 702-808-0605
Brittany Hayes
First Cash, Superpawn
District Manager
C. 219-840-1279
Lianetty Pinto
Enterprise Labor Analytics
Senior Data Analyst
C. 702-538-5197
Maria Ordonez
Yes & Co.
HR Specialist
C. 702-845-4703
Timeline
Assistant Manager
Firstcash Inc
02.2021 - Current
Store Manager
Cricket Wireless
11.2014 - 04.2021
Lead Cashier
Dd's Discounts
09.2014 - 03.2015
High School Diploma -
LDS CCWS Pesega