Elizabeth Autieri
Loxahatchee
Summary
Dedicated Bartender Shift Manager with expertise in customer service, cleanliness standards, and inventory management. Proven track record in training staff and implementing upselling strategies to enhance customer engagement.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager/Customer Service Cashier
Woodside Inn
01.2020 - 10.2023
- Supervised bartending operations, ensuring high-quality service and adherence to safety protocols.
- Guided staff in mastering cocktail preparation techniques and delivering exceptional customer service experiences.
- Managed inventory levels, placing orders for supplies to maintain stock availability.
- Developed and implemented new drink specials, boosting customer engagement and sales.
- Achieved seamless shift transitions by executing opening and closing duties effectively. Delivered accurate sales reports to inform management decisions. Maintained organized cash drawers and conducted thorough inventory checks to optimize stock levels.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Lead Dispatcher/Customer Service /Driver/Payroll Clerk
Reliable Taxi
01.2016 - 10.2023
- Directed daily dispatch operations, optimizing driver routes for efficiency and customer satisfaction.
- Trained and mentored junior dispatch staff, enhancing team performance and service quality.
- Implemented improved communication protocols between drivers and customers, reducing response times.
- Analyzed dispatch data to identify trends, resulting in enhanced operational strategies and resource allocation.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
Education
High School Diploma -
Maria Regina High School
Hartsdale, NY06-1983
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Scheduling staff
- Health and safety
- Promotions and events
- Suggestive selling
- Outgoing personality
- Engaging personality
- Customer service expertise
- Highly reliable
Timeline
Bartender Shift Manager/Customer Service Cashier
Woodside Inn
01.2020 - 10.2023
Lead Dispatcher/Customer Service /Driver/Payroll Clerk
Reliable Taxi
01.2016 - 10.2023
High School Diploma -
Maria Regina High School