Elizabeth Averill Sarkis
Tarpon Springs,FL
Summary
As Goal-oriented manager with a background in proactive and reactive sales in the luxury segment, event management in corporate and leisure sales, guest relation management and started my career working in the various service departments in full service hotel properties. With over 20 years in the Hospitality Industry, my passion is delivering service excellence!
Overview
17
17
years of professional experience
1
1
Certification
Work History
VIP Account Manager USA
Oceandusk Group
12.2022 - Current
- Expand the company's VIP Luxury Lifestyle Market by successfully targeting new prospects through strategic marketing and nurturing relationships between Hoteliers and Travel Agencies.
- Manage a portfolio of high-value accounts, ensuring exceptional service levels and guest satisfaction.
- Take requests from agencies and find the best price and fit for each account and win the bid on sales proposals.
- Negotiate contract renewals, securing continued partnerships with top-tier travel agencies and hotel sales.
- Collaborate with sales teams to identify opportunities for upselling and cross-selling, boosting revenue growth.
- Implement innovative strategies to build brand loyalty, resulting in increased repeat business from key accounts.
- Conduct regular business reviews with VIP clients to assess performance metrics and identify areas for improvement.
- Provide expert product knowledge, guiding clients in making informed decisions and assisting in the travel request and seamless deliver.
- Prioritized tasks effectively while managing multiple high-value accounts simultaneously without any compromise on quality or attention given.
- Develop long-lasting client relationships through consistent communication and proactive problem solving.
- Organize and attend exclusive events for VIP clients, fostering stronger connections between the company and its most valued customers.
- Recruit, interview and hire employees and implemented mentoring program to promote positive feedback and engagement.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients and introducing travel agencies to the latest trends in the Luxury Hotel Travel Lifestyle market.
Residential Realtor
Berkshire Hathaway Property Services
03.2020 - 03.2023
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Increased home sales through persuasion, negotiation, and closing prowess.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
Senior Sales Manager
Prime Corporate Management
04.2017 - 03.2021
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
Event Manager Corporate Leisure Sales
Marriott Paris Rive Gauche Hotel And Conference
01.2007 - 03.2018
- Organized, and managed the corporate and leisure event segment for groups under 250 attendees at a 750 room hotel property, at the largest Marriott convention center in Europe.
- Negotiated event requests from meeting space requirements, food & beverages, and rooms while maximizing in-house sales and ensure superior planning with excellence in guest satisfaction.
- Participated in strategy development, forecasting and monthly sales goals.
- Nurtured relationships with guests and hotel associates to create a seamless coordinated experience for the event within the various stages: pre-arrival, in-house and post-event.
- Streamlined event planning processes by implementing efficient project management strategies.
- Liaised with clients to determine exact event requirements.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Managed budgets and negotiated contracts with clients, ensuring cost-effective event execution.
Guest Relation Manager
Paris Marriott Rive Gauche Hotel
02.2007 - 04.2017
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Handled all VIP arrivals and requests
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Managed the Executive Lounge a team of 6 associates and all food and beverage offerings, menu, and related budgets.
- Delivered personalized services to VIP guests, creating memorable experiences that led to repeat visits as well creating innovative VIP guest arrival packages or experience
Education
MBA - International Business Management
Schiller Internation University
Paris, France05.2006
Master of Science - Hotel, Motel, And Restaurant Management
Purdue University
West Lafayette, IN05.2002
Skills
- Customer Satisfaction
- Performance Analysis
- CRM software proficiency
- Financial Acumen
Certification
- Licensed Florida Realtor
Languages
French
Full Professional
Spanish
Limited Working
Timeline
VIP Account Manager USA
Oceandusk Group
12.2022 - Current
Residential Realtor
Berkshire Hathaway Property Services
03.2020 - 03.2023
Senior Sales Manager
Prime Corporate Management
04.2017 - 03.2021
Guest Relation Manager
Paris Marriott Rive Gauche Hotel
02.2007 - 04.2017
Event Manager Corporate Leisure Sales
Marriott Paris Rive Gauche Hotel And Conference
01.2007 - 03.2018
MBA - International Business Management
Schiller Internation University
Master of Science - Hotel, Motel, And Restaurant Management
Purdue University
- Licensed Florida Realtor
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