Elizabeth Ayeh

Principal Duties and Responsibilities

• • Ensured any fault was cleared within required SLA, escalated faults as required to meet the SLA.
• Liaised with suppliers and customers in relation to fault resolution and controlled the repair process.
• Managed initial trouble investigation, isolation, and steady state recovery.
• Booked out tickets to telco vendors, for further access circuit trouble investigation.
• Engaged and cooperated with higher technical teams to expedite fault resolution.
• Reported carrier issues to our Access Provider Management team to improve supplier’s support.
• • Performed basic trouble shooting with JUNIPER and CISCO devices such as routers and cards.
• Basic understanding of OSI model and apply principles from Layer 1, 2 and 3 on the practice.

• Professional caregiver with strong background in providing compassionate and effective support.
• Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results.
• Skilled in personal care, medication management, and patient advocacy.
• Reliable, empathetic, and focused on delivering high-quality care.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Achieved 95% results of my expected daily results.

• Ensured timely administration of medication, following strict protocols to maintain patient safety.
• Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
• Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
• Assisted in children's homeworks and other courseworks.
• Coordinated meal planning and preparation based on individual dietary and health needs, promoting healthy eating habits among patients and sometimes aid in feeding babies.
• Managed approximately 35 incoming call per day, emails and chats per from customers