Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Babilonia

Hialeah,FL

Summary

Experienced customer service professional with over a decade of proven expertise in delivering exceptional customer experiences across diverse industries. Adept at resolving inquiries, cultivating client relationships, and implementing effective solutions to meet customer needs. Strong communication skills combined with a passion for ensuring customer satisfaction and driving business success.

Overview

5
5
years of professional experience

Work History

Manager

PetSupermarket
Hialeah, FL
04.2023 - Current

In my current position as manager at PetSupermarket, my role entails overseeing the store's operations to ensure the well-being of both customers and their pets. Leading a team of staff, I prioritize exceptional customer service, providing knowledgeable assistance and guidance to pet owners. From managing inventory and merchandising to implementing sales strategies and promotions, I aim to optimize store performance while upholding standards of animal welfare. By fostering a welcoming and educational environment, I strive to establish the pet store as a trusted community resource, catering to the diverse needs of pet owners and their furry companions.

Head Waitress

The Original Ranch House
Hialeah, FL
01.2020 - 09.2021

As Head Waitress, I directed a team to deliver exceptional guest service, optimizing seating arrangements and workflow for efficiency. I trained new staff, managed reservations, and addressed customer inquiries and concerns promptly. Collaborating with kitchen staff, I ensured timely delivery of orders while upholding cleanliness and safety standards. Additionally, I contributed to promotional activities and served as a liaison between front-of-house and management, facilitating effective communication and continuous improvement.

Manager

Aravita
Hialeah, FL
02.2019 - 01.2020
PetSupermarketPetSupermarket

While working at Aravita as a Manger, my role revolved around overseeing all aspects of the cafe's operations to ensure smooth functioning and exceptional customer experiences. Leading a team, I managed day-to-day tasks such as scheduling, training, and inventory management, all while maintaining high standards of product quality and service. From creating inviting atmospheres to implementing effective marketing strategies, I strived to cultivate a thriving environment that delights customers and fosters loyalty, ultimately driving business growth and success.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06-2010

Skills

  • Leadership
  • Communication
  • Problem-Solving
  • Organizational Skills
  • Customer Focus
  • Adaptability
  • Team Building
  • Detail Oriented

Languages

Fluent in English and Spanish

Timeline

Manager

PetSupermarket
04.2023 - Current

Head Waitress

The Original Ranch House
01.2020 - 09.2021

Manager

Aravita
02.2019 - 01.2020

High School Diploma -

Hialeah High School
Elizabeth Babilonia