Experienced customer service professional with over a decade of proven expertise in delivering exceptional customer experiences across diverse industries. Adept at resolving inquiries, cultivating client relationships, and implementing effective solutions to meet customer needs. Strong communication skills combined with a passion for ensuring customer satisfaction and driving business success.
In my current position as manager at PetSupermarket, my role entails overseeing the store's operations to ensure the well-being of both customers and their pets. Leading a team of staff, I prioritize exceptional customer service, providing knowledgeable assistance and guidance to pet owners. From managing inventory and merchandising to implementing sales strategies and promotions, I aim to optimize store performance while upholding standards of animal welfare. By fostering a welcoming and educational environment, I strive to establish the pet store as a trusted community resource, catering to the diverse needs of pet owners and their furry companions.
As Head Waitress, I directed a team to deliver exceptional guest service, optimizing seating arrangements and workflow for efficiency. I trained new staff, managed reservations, and addressed customer inquiries and concerns promptly. Collaborating with kitchen staff, I ensured timely delivery of orders while upholding cleanliness and safety standards. Additionally, I contributed to promotional activities and served as a liaison between front-of-house and management, facilitating effective communication and continuous improvement.
While working at Aravita as a Manger, my role revolved around overseeing all aspects of the cafe's operations to ensure smooth functioning and exceptional customer experiences. Leading a team, I managed day-to-day tasks such as scheduling, training, and inventory management, all while maintaining high standards of product quality and service. From creating inviting atmospheres to implementing effective marketing strategies, I strived to cultivate a thriving environment that delights customers and fosters loyalty, ultimately driving business growth and success.
Fluent in English and Spanish