Elizabeth Bair
Glenville,NY
Summary
Proven team player with a strong background in food service and customer engagement, notably at New York State Deferred Compensation. Excelled in enhancing customer satisfaction and workplace cleanliness, demonstrating exceptional food safety and sanitation skills. Achieved significant improvements in team morale and customer loyalty through effective complaint handling and collaborative efforts.
Overview
30
30
years of professional experience
Work History
Customer Service Analyst
New York State Deferred Compensation
09.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, and promoted repeat business.
- Improved overall team morale through open communication channels and fostering a supportive work environment.
Bagel Maker
Manhattan Bistro and Bagel
06.2021 - Current
- Consistently met or exceeded daily sales targets through exceptional product presentation and customer engagement strategies.
- Developed strong knowledge of ingredient sourcing, allowing for informed recommendations when assisting customers with dietary restrictions or preferences.
- Enhanced customer satisfaction through prompt service and attention to special requests.
- Contributed to teamwork by assisting other staff members during peak hours.
- Optimized baking processes for consistency in size, texture, and taste across all products.
- Assisted in training new employees on company procedures, recipes, and equipment use.
- Managed daily bagel production schedule, ensuring timely completion of tasks and optimal product availability for customers.
Food Production Worker
Stewart's Ice Cream
05.2024 - 09.2024
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
School Cafeteria Worker
Burnt Hills-Ballston Lake Schools
08.2022 - 05.2024
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Supported dietary needs of students by preparing allergen-free meals upon request or requirement.
- Trained new cafeteria employees on cooking techniques, recipes, and kitchen procedures for seamless integration into the team.
- Collaborated with cafeteria staff to develop nutritious and appealing menu options for diverse student needs.
Kitchen Prep Cook
Compass/Mazzone
10.2021 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
Cafeteria Worker
USD 262 Valley Center School District
08.2017 - 05.2021
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean student areas.
- Prepared ingredients and recipe components ahead of time.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
Electrical Apprentice
Tri City JATC
06.2014 - 06.2017
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Baker
Price Chopper Golub
02.1998 - 06.2014
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Dietary Aide
Conifer Park
05.2001 - 11.2002
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Pizza Maker
Pizza Hut
11.1996 - 01.1998
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Food Service Worker
Dairy Queen
01.1995 - 10.1996
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Burnt Hills Ballston Lake High School
Burnt Hills, NY06-1997
Skills
- Complaint handling
- Workplace cleanliness
- Packaging
- Cooking techniques
- Cleanliness
- Food presentation techniques
Timeline
Customer Service Analyst
New York State Deferred Compensation
09.2024 - Current
Food Production Worker
Stewart's Ice Cream
05.2024 - 09.2024
School Cafeteria Worker
Burnt Hills-Ballston Lake Schools
08.2022 - 05.2024
Kitchen Prep Cook
Compass/Mazzone
10.2021 - 08.2022
Bagel Maker
Manhattan Bistro and Bagel
06.2021 - Current
Cafeteria Worker
USD 262 Valley Center School District
08.2017 - 05.2021
Electrical Apprentice
Tri City JATC
06.2014 - 06.2017
Dietary Aide
Conifer Park
05.2001 - 11.2002
Baker
Price Chopper Golub
02.1998 - 06.2014
Pizza Maker
Pizza Hut
11.1996 - 01.1998
Food Service Worker
Dairy Queen
01.1995 - 10.1996
High School Diploma -
Burnt Hills Ballston Lake High School
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