Elizabeth Baker
Accounts Receivable Supervisor
Dallas,Texas
Summary
Experienced Accounts Receivable Supervisor with over 20+ years of experience optimizing productivity, efficiency, managing accounts receivable functions while offering strong expertise in contract negotiations, financial reporting, accounting, billing, credit management and collection systems. Adept at analyzing account payment histories, scheduling payment timelines and communication with clients to minimize aging accounts and increase revenue flow. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Accounts Receivable Supervisor
Fairmont Hotel & Resorts
Dallas , TX
1995.10 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Set goals for accounts receivable team of 10 clerks and developed strategies to meet goals.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Performed billing, collection and reporting processes.
- Processed credit applications, setup direct bill accounts and created new accounts.
In-Room Dining Supervisor
Fairmont Hotel & Resorts
Dallas , TX
2003.02 - 2003.12
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
Telecommunication Operator
Fairmont Hotels & Resort
Dallas , Texas
2003.02 - 2003.12
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Interim Credit Manager
Fairmont Hotel & Resorts
Dallas , TX
2004.03 - 2004.11
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Group Reservation Coordinator, Group Billing Coordinator
Fairmont Hotel Dallas
Dallas , Texas
2006.01 - 2007.12
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Updated documentation, reports and spreadsheets with financial information.
Education
High School Diploma -
Lincoln High School
DallasSkills
Microsoft Office
Timeline
Group Reservation Coordinator, Group Billing Coordinator
Fairmont Hotel Dallas
2006.01 - 2007.12
Interim Credit Manager
Fairmont Hotel & Resorts
2004.03 - 2004.11
In-Room Dining Supervisor
Fairmont Hotel & Resorts
2003.02 - 2003.12
Telecommunication Operator
Fairmont Hotels & Resort
2003.02 - 2003.12
Accounts Receivable Supervisor
Fairmont Hotel & Resorts
1995.10 - Current
High School Diploma -
Lincoln High School
Similar Profiles
Kenedra CombsKenedra Combs
Director, Front Office at Fairmont Hotel & ResortsDirector, Front Office at Fairmont Hotel & Resorts
Melissa DixonMelissa Dixon
Spa Receptionist at Fairmont Hotel & ResortsSpa Receptionist at Fairmont Hotel & Resorts
Rahul DalalRahul Dalal
Front Office Manager at Fairmont Hotel & ResortsFront Office Manager at Fairmont Hotel & Resorts