Elizabeth Balian
Citrus Heights,CA
Summary
Customer Service Representative with 8+ years of experience with delivering professional customer support and administrative excellence, including clerical support and data management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Fast learner and committed to continuous, self-directed learning.
Overview
17
17
years of professional experience
Work History
Customer Service Representative I
Sacramento Municipal Utility District (SMUD)
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Active listening to customers to ensure a positive customer experience
- Giving accurate information to resolve customer complaints
- Providing empathy and understanding while customers are in need
- Assisted customer questions and issues using strong problem-solving skills
- Meeting my metrics and daily goals for quality assurance
- Receiving customer satisfaction and feedback
- Coordinating schedules, meetings, and appointments
- Proficiency in multitasking and prioritizing tasks to meet deadlines
- Keen eye for detail to ensure accuracy in data entry, record-keeping, and document preparation
- Ability to identify problems, analyze situations, and develop effective solutions
- Experience in troubleshooting office equipment and resolving technical issues
- Experience in handling confidential documents, records, and communications
- Proficiency in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace
- SAP
- VPN
- Avaya
- MS Teams.
Independent Nanny
Contractor
10.2018 - 12.2022
- Multitasking and organizing daily structure throughout the week
- Caring for children of all ages
- Prepared well balanced meals and snacks for the day
- Practiced and taught daily hygiene
- Organized fun and educational games, read books, rest time, and outdoor activities
- Light housekeeping which included dishes, laundry, vacuuming, organizing house items, and attended to the house pets
- Communicated plans with the parents.
Customer Service Representative
World Market Cost Plus
09.2017 - 10.2018
- Cashier proficient and assisted with customers
- Managed stock inventory
- Provided customer service
- Stock, organize, and replenish inventory with efficiency
- Efficient with selling World Market Cost Plus memberships
- Assisted customer questions and issues with empathy and listening skills
- Took leadership with Floor Supervisor when needed
- Assisted team members
- Received great customer service from customers
- Received employee of the month award
- Skill in managing time efficiently to complete tasks within deadlines
- Experience in scheduling appointments, meetings, and events
- Capability to balance competing priorities and adapt to changing schedules.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative/Receptionist
In-Shape Health Clubs
05.2016 - 08.2017
- Check members in/out at front desk
- Answered and managed incoming and outgoing calls while recording messages
- Assisted customer questions and issues using a positive attitude
- Maintained a clean reception area, including lounge and associated areas
- Performed data entry and tracked resumes for potential candidates seeking employment
- Maintained applications via applicant system for In-Shape
- Inventory control with merchandise including replenishing food, drinks, and other items
- Ability to maintain orderly systems for managing files, documents, and office supplies
- Meeting my metrics and daily goals for quality assurance
- Receiving customer satisfaction and feedback.
Receptionist/Sales
European Wax Center
01.2015 - 05.2016
- Answered and managed incoming and outgoing calls while recording messages
- Maintained a clean reception area
- Performed data entry and tracked resumes for potential candidates seeking employment
- Received great customer service from customers
- Assisted customer questions and issues using strong problem-solving skills
- Assisted with upselling packages to customers
- Proficiency in multitasking and prioritizing tasks to meet deadlines
- Keen eye for detail to ensure accuracy in data entry, record-keeping, and document preparation
- Ability to identify problems, analyze situations, and develop effective solutions
- Experience in troubleshooting office equipment and resolving technical issues
- Experience in handling confidential documents, records, and communications.
Customer Service Representative
Exhibitors Connections
02.2007 - 01.2014
- Event Planning seminars assisting with directing guests around
- Provided information, badges, gift bags, and informational pamphlets
- Answered and managed incoming and outgoing calls.
Education
No Degree - Cosmetology Education
Shoreline School of Cosmetology
Santa Cruz, CA09.2010
DIPLOMA, -
Pacific Coast Charter School
Watsonville, CA05.2009
Skills
- Data entry
- Active Listening
- Organization skills
- Problem solving
- Attention to detail
- Time management
- Data accuracy
- Microsoft 365 experience
- Empathy
- Sales oriented
- Written and Verbal
- Customer Service
- Problem-solving abilities
- Computer Skills
- Office Administration
- Fast Typing Speed
Languages
English
Native or Bilingual
Timeline
Customer Service Representative I
Sacramento Municipal Utility District (SMUD)
01.2023 - Current
Independent Nanny
Contractor
10.2018 - 12.2022
Customer Service Representative
World Market Cost Plus
09.2017 - 10.2018
Customer Service Representative/Receptionist
In-Shape Health Clubs
05.2016 - 08.2017
Receptionist/Sales
European Wax Center
01.2015 - 05.2016
Customer Service Representative
Exhibitors Connections
02.2007 - 01.2014
No Degree - Cosmetology Education
Shoreline School of Cosmetology
DIPLOMA, -
Pacific Coast Charter School
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