Elizabeth Balter
Hospitality Professional
Tewksbury,MA
Summary
Hospitality Professional with experience in large-scale finel dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Bartender
Columbus Hospitality Group
Burlington, MA
02.2015 - 12.2022
- Ensured restaurant cleanliness while being a team player
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintain a high level of customer service while being knowledgeable about all menus
- Exceed expectations in a fast-paced work environment
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits and emerging industry trends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Professional Server
Columbus Hospitality Group
Burlington, MA
06.2013 - 11.2015
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
Montalcino Ristorante Italiano
Issaquah, WA
11.2011 - 03.2013
- Delivered quality service by providing a warm and welcoming environment
- Maintained complete knowledge of restaurant menu and daily features while being able to effectively listen and clarify any guest concerns or issues
- Assisted in multiple facets of the restaurant while keeping high standards for cleanliness
- Flexible with rearranging the restaurant to abide by guest/group needs
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Associates -
Anoka Ramsey Technical College
Anoka, MN Jan 2011 - 01.2011
High School Diploma -
Anoka High School
Anoka, MN 06.2006 - 06.2006
Skills
Problem-solving
Time management
Word processing
Dependable and Responsible
Critical Thinking
Teambuilding
Strategic planning
Policies and procedures
Creative mixology
Accomplishments
- Promoted to Head Bartender.
- Collaborated with team of 5 in the development of Seasonal cocktail menus..
- Supervised team of 5 or more staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
TIPS Certified
Timeline
TIPS Certified
01-2023
ServeSafe Certified
01-2023
Bartender
Columbus Hospitality Group
02.2015 - 12.2022
Professional Server
Columbus Hospitality Group
06.2013 - 11.2015
Waitress
Montalcino Ristorante Italiano
11.2011 - 03.2013
High School Diploma -
Anoka High School
06.2006 - 06.2006
Associates -
Anoka Ramsey Technical College
Jan 2011 - 01.2011