Hi, I’m
Elizabeth Balter
Tewksbury,MA
Summary
Experienced in the hospitality industry, dedicated to maintaining the highest standards of customer service and safe food handling practices. Background in large-scale fine dining establishments, bringing a wealth of knowledge and expertise to ensure an exceptional dining experience for guests. Well-versed mixologist with an extensive repertoire of memorized drink recipes, able to create unique and delicious cocktails that leave a lasting impression.
Overview
13
years of professional experience
1
Certification
Work History
Sogno
Bartender
03.2023 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Columbus Hospitality Group
Bartender
02.2015 - 12.2022
Job overview
- Ensured restaurant cleanliness while being team player
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintain high level of customer service while being knowledgeable about all menus
- Exceed expectations in fast-paced work environment
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits and emerging industry trends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained over 20 new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed new signature cocktails to support bar marketing brand and increase profits
Columbus Hospitality Group
Professional Server
06.2013 - 11.2015
Job overview
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to 3+ dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Montalcino Ristorante Italiano
Waitress
11.2011 - 03.2013
Job overview
- Delivered quality service by providing a warm and welcoming environment
- Maintained complete knowledge of restaurant menu and daily features while being able to effectively listen and clarify any guest concerns or issues
- Assisted in multiple facets of the restaurant while keeping high standards for cleanliness
- Flexible with rearranging restaurant to abide by guest/group needs
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Anoka Ramsey Technical CollegeAnoka, MN
Associates
Anoka High SchoolAnoka, MN
High School Diploma
Skills
- Problem-solving
- Time management
- Word processing
- Dependable and Responsible
- Critical Thinking
- Team building
- Strategic planning
- Policies and procedures
- Creative mixology
Accomplishments
- Promoted to Head Bartender.
- Collaborated with team of 5 in the development of Seasonal cocktail menus..
- Supervised team of 5 or more staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- I conducted a cocktail demonstration at the New England Restaurant and Bar Show, crafting three unique cocktails live for an audience, with the event also streamed on Instagram.
Certification
TIPS Certified
ServeSafe Certified
Timeline
Bartender
Sogno
03.2023 - 09.2024
Bartender
Columbus Hospitality Group
02.2015 - 12.2022
Professional Server
Columbus Hospitality Group
06.2013 - 11.2015
Waitress
Montalcino Ristorante Italiano
11.2011 - 03.2013
Anoka Ramsey Technical College
Associates
Anoka High School
High School Diploma
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