Elizabeth Banghart

In charge of complete store oversee/function pertaining to the following:

• Cleanliness: garbage removed nightly, as well as windows and floor cleaned nightly
• Full recovery each evening:
• All items correctly organized, Ear Piercing station filled, all holes/product sold replenished for next business day
• Markdowns:

Markdown instrument loaded, markdown map created, area scanned on floor, highlighted on map, coordinating backstock scanned, items stickered and placed on markdown towers. Older markdowns bagged and placed in backstock until needed to fill.

• Training:

Full recruitment/training of new hires held at store level

Employees receive 2 weeks full training with videos, new hire packet completion, and full Ear Piercing training. Nose/cartilage applicable upon location.

Maintaining/correcting employee issues on the spot, pushing standards always at or ABOVE company.

Explaining importance of KPIs as you retrain= making sure you have the right people at the right time.

• POS knowledge
• Full execution of POS sales
• Returns, no sales, nightly paperwork
• Monday Operations:

Full weekly breakdown of measurable KPIs- ADS, UPT, 14K EP %, Rapid EP Aftercare %, etc. Using metrics to teach/train current employees to store standards.

• Product placement
• Referencing current Planogram to hold product standards inbetween POG resets
• POG resets:

Once per quarter, full store switch to pull focus to current trend/season i.e. Back to school, christmas, etc. Map guideline created, executing full store swap with 5 business days time= while working during operating hours

• Nightly deposits made with POS closing
• Bank runs made 2-3x weekly
• Monday review of correctly dated/executed nightly paperwork and deposits made

• Assist designer in full service rundown of design space

Collaborate on items sold.

Upsell fabric protection

Price out/encourage customers to purchase more with design discount.

• Retain detailed accounts of customers

Service updates, delays or factory issues communicated with customers.

1 month touch base on product (durability, general wear and tear, accommodations if needed).

• Canvas new housing developments for potential prospects i.e. leafleting/door to door sales
• Close till on EOD duties
• Accurately describe La-z-boy products with full demonstration when needed to close sales
• Upsell fabric/leather protection on each transaction
• Explain benefits of IN HOME program- monthly goal of 40% IH sales MTD
• Help customers apply for synchrony financing
• System knowledge of OKTA and RMS

Asset management daily

• Recruit for store
• Coordinate w/ area managers to establish/run training classes
• Nightly
• Facilitate closing with Camera guy/security making sure all customers have left the store, and all shutter doors are down
• Release departments to turn in bank bags to lock in safe
• Store fully secured with alarm set
• Create associate schedules
• Events

Coordinate monthly events w/ cosmetics /accessories managers.

Create and set associate and department goals

Work with cosmetics to create clientele list for make up looks.

Work with accessories to create gift baskets for grand prizes.

• Fashion shows:

Clientele list of customers interested in walking to receive promotional offer.

M.C. During events- set to music play list.

Pre sales held/expected weeks before to hit goal list.

• Process damages
• Minimal damage sent back to home office to fix
• Complete RTV:

Fully process orders, box up and ship to home office

• Complete RFID counts:

Scan full product with RFID tool- if not found, finding each item in accordance and enter manually for correct count. If n/a: correcting in damages. Allowance of 2% TTL difference.

• Work with store visual merchandiser to rework signage/ floor placement

Monthly sub department updates with product updates based on newest in store

• Process markdowns:

Scan, sticker, move to back of each pad. Redress mannequins/move newest product to lead fixtures.

• Associates:

Coach on SPH (sales per hour)= monthly sold vs pay- to maintain company standards.

1 on1 monthly meetings to review previous month findings.

Written/verbal warnings given when 2 months of low SPH is tracked- meetings held with ASM.

Teach how to merchandise, maintain areas, process new incoming freight all while overseeing customers in area of the day

• Oversaw women's department= hrs based on allocation, new product inflow, events, markdowns, ISP updates, etc
• Aided in all customer issues when MOD- emergency, complaints, returns,etc.
• Coordinated with police and emergent services based on thieves caught or customer/employee injuries on the job

In charge of complete store oversee/function pertaining to the following:

• Cleanliness: garbage removed nightly, as well as windows and floor cleaned nightly
• Full recovery each evening:
• All items correctly organized, Ear Piercing station filled, all holes/product sold replenished for next business day
• Markdowns:

Markdown instrument loaded, markdown map created, area scanned on floor, highlighted on map, coordinating backstock scanned, items stickered and placed on markdown towers. Older markdowns bagged and placed in backstock until needed to fill.

• Training:

Full recruitment/training of new hires held at store level

Employees receive 2 weeks full training with videos, new hire packet completion, and full Ear Piercing training. Nose/cartilage applicable upon location.

Maintaining/correcting employee issues on the spot, pushing standards always at or ABOVE company.

• Explaining importance of KPIs as you retrain= making sure you have the right people at the right time
• POS knowledge
• Full execution of POS sales
• Returns, no sales, nightly paperwork
• Monday Operations:

Full weekly breakdown of measurable KPIs- ADS, UPT, 14K EP %, Rapid EP Aftercare %, etc. Using metrics to teach/train current employees to store standards.

• Product placement
• Referencing current Planogram to hold product standards inbetween POG resets
• POG resets:

Once per quarter, full store switch to pull focus to current trend/season i.e. Back to school, christmas, etc.

Map guideline created, executing full store swap with 5 business days time= while working during operating hours

• Nightly deposits made with POS closing
• Bank runs made 2-3x weekly
• Monday review of correctly dated/executed nightly paperwork and deposits made