Elizabeth Bannister
Miami Gardens,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Home Health Registered Nurse Case Manager
Florida Home Bound
07.2011 - Current
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Took samples to complete diagnostic and routine assessment tests.
- Educated patients and families on disease processes, medications and treatments.
- Assessed patients' health status and developed individualized care plans to suit needs.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with other healthcare team members to support patient needs.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Developed and implemented discharge plans to promote continued care after discharge.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Inbound Customer Service Representative
Inktel Direct
06.2005 - 01.2012
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL05.2023
Associate of Arts - Health Sciences
Miami Dade College
Miami, FL06.2019
High School Diploma -
American Senior High School
Hialeah, FL06.2001
Skills
- Operational Standards
- Stasis Ulcers
- Operational Procedures
- Patient Health Information Access
- Medication Side Effect Knowledge
- Referral Generation
- Physician Collaboration
- Recording Vital Signs
- Standards Administration
- Privacy and Confidentiality
- Medical Records Management
- Diagnostic Test Ordering
- Disease Processes
- Visiting Patient Homes
- Office Support
- Infection Control Procedures
- Patient Medical Histories
- HIPAA Compliance
- Medication Administration
- EMR Systems
- Clinical Documentation and Reporting
- Healthcare Personnel Supervision
- Manage Cases
- Patient and Caregiver Education
- Update Electronic Charts
Timeline
Home Health Registered Nurse Case Manager
Florida Home Bound
07.2011 - Current
Inbound Customer Service Representative
Inktel Direct
06.2005 - 01.2012
Bachelor of Science - Nursing
Chamberlain University
Associate of Arts - Health Sciences
Miami Dade College
High School Diploma -
American Senior High School
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