Dynamic professional with extensive experience at the Department of Veterans Affairs, specializing in claims analysis and fostering exceptional customer service. Leveraged expertise in policy interpretation and medical terminology to enhance veterans' benefits processing efficiency. Demonstrated adaptability and teamwork, significantly improving case management outcomes. Achieved notable success in streamlining claim procedures, embodying professionalism and critical thinking.
Hi, I’m
Elizabeth Barmann
West Chester,PA
Summary
Overview
18
years of professional experience
Work History
Department of Veterans Affairs
Rating Veteran Service Representative
01.2011 - Current
Job overview
- Educated veterans regarding their rights under various compensation programs or vocational rehabilitation services available.
- Maintained accurate records of all veteran interactions, resulting in streamlined communication and improved case management.
- Conducted thorough research on claim-related issues, leading to more informed decisions on benefit entitlements.
- Collaborated with interdisciplinary teams to accurately evaluate disability claims and determine appropriate ratings.
- Managed high caseloads efficiently while maintaining attention to detail and accuracy in disability evaluations.
- Prepared detailed reports on assigned cases for review by senior staff members and decisionmakers.
- Contributed to team success by sharing expertise in VA benefits administration during training sessions and workshops.
- Ensured consistent application of legal standards across all cases by adhering to established guidelines when rating disabilities.
- Reduced processing time for claims by identifying areas for improvement and implementing new strategies.
- Assisted colleagues as needed, demonstrating flexibility while contributing positively towards overall team performance.
- Validated claim determinations through meticulous analysis of relevant evidence before finalizing decisions.
- Stayed up-to-date with policy changes for accurate representation of veterans'' rights, ensuring compliance with federal regulations.
- Developed strong relationships with internal stakeholders to foster a collaborative work environment focused on achieving results.
- Resolved complex issues related to appeals or discrepancies in initial findings after conducting thorough investigations.
- Delivered high-quality customer service to veterans, addressing concerns and providing guidance on benefits eligibility.
- Enhanced claim processing efficiency by streamlining workflow processes and implementing best practices.
- Worked closely with medical professionals to obtain necessary documentation for proper evaluation of disability claims.
- Participated in professional development opportunities to enhance knowledge of VA regulations, policies, and procedures.
- Maintained confidentiality and sensitivity when dealing with personal information, adhering to privacy laws and ethical standards.
- Provided support to veterans by addressing inquiries, guiding them through the claims process, and ensuring timely responses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
Department of Veterans Affairs
Veteran Services Program Support Specialist
06.2007 - 01.2011
Job overview
- Managed case files for veteran clients, ensuring accurate documentation and timely follow-up on all required actions.
- Mentored new staff members to ensure consistent service delivery across all team members within the Veteran Services Program Support Specialist role.
- Organized and facilitated workshops, seminars, and informational sessions for veterans, ensuring clear communication of program benefits.
- Assisted in the development of outreach strategies to increase awareness of available services for veterans and their families.
- Served as a liaison between veteran clients and government agencies to facilitate effective communication regarding eligibility requirements or application statuses.
- Contributed to the ongoing evaluation of program curriculum, ensuring relevance to current veteran needs and industry best practices.
- Provided compassionate guidance to veterans navigating complex benefit programs, simplifying the process and reducing client frustrations.
- Coordinated special events designed specifically for veterans enrolled in the program including social gatherings or networking opportunities with local employers seeking qualified candidates.
- Utilized strategic problem-solving skills to address unique challenges faced by individual veterans seeking support services.
- Delivered exceptional customer service by responding promptly to inquiries from veterans, their families, and community partners seeking assistance or information about available support resources.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Utilized Software to compose correspondence letters to explain current status of applications and request additional documentation.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
John Carroll UniversityCleveland, OH
Bachelor Of Social Science from Gerontology
University Overview
Skills
- Claims analysis
- Microsoft office
- Oral communication
- Policy interpretation
- Veterans benefits
- Medical terminology expertise
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Claims investigation
- Organizing and prioritizing work
- Reliability
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Claims processing
- Documentation skills
- Computer proficiency
- Data entry
- Self motivation
- Medical terminology
- Analytical thinking
- Professionalism
Timeline
Rating Veteran Service Representative
Department of Veterans Affairs
01.2011 - Current
Veteran Services Program Support Specialist
Department of Veterans Affairs
06.2007 - 01.2011
John Carroll University
Bachelor Of Social Science from Gerontology
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