Summary
Overview
Work History
Education
Skills
Accomplishments
photography
Additional Information
Timeline
Generic

Elizabeth Barnes

Brentwood,TN

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Barista

Target
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

School Cafeteria Worker

Williamson County School District
08.2018 - 05.2021
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Prepared ingredients and recipe components ahead of time.
  • Provided exemplary service to students, staff and visitors.
  • Served food according to temperature, safety and presentation guidelines.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Received and stored incoming supplies according to procedures.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Tracked meal purchases and accepted payments at cash register.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Worked omelet, salad and dessert stations at busy cafeteria.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Front Desk Receptionist

Sam Hatfield Realty
05.2014 - 09.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Early Childhood Special Education

Nashville State Community College
Nashville, TN

High School Diploma -

Brentwood High School
Brentwood, TN
05.2014

Skills

  • Origination Knowledge
  • Water Heaters
  • Food Preparation and Safety
  • Counter Sanitization
  • Team Leadership
  • Sales Expertise
  • Team Player
  • Hospitality Service Expertise
  • Ability to Adapt
  • Menu Memorization
  • Process and Materials Monitoring
  • Maintaining Guest Records
  • Time Management
  • Referral Coordination

Accomplishments

Helped organized

photography

I enjoy taking nature shots and portraits. I have been told I have a natural talent. 

Additional Information

I was deeply involved with the Best Buddies Organization which supports and encourages individuals with special needs. I have organized Special Olympic events at the high school level. Also I have been a mentor for special needs students who are learning interpersonal skills in a bake shop. These students benefited from my passion of working with them and by assisting their supervisor in managing these students.

Timeline

Barista

Target
10.2022 - Current

School Cafeteria Worker

Williamson County School District
08.2018 - 05.2021

Front Desk Receptionist

Sam Hatfield Realty
05.2014 - 09.2015

Early Childhood Special Education

Nashville State Community College

High School Diploma -

Brentwood High School

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Elizabeth Barnes