Summary
Overview
Work History
Education
Skills
References
Core Professional Skills
Timeline
Generic

Elizabeth Barnes

San Antonio

Summary

Customer service professional with a strong record in problem-solving and communication. Expertise in building customer loyalty through empathetic interactions and effective resolutions. Proficient in Microsoft Office, showcasing adaptability and teamwork to improve service delivery and operational outcomes.

Overview

14
14
years of professional experience

Work History

Data Entry

SDA Elderly Care
Orlando
02.2025 - Current
  • Maintained accurate patient records through diligent data entry and regular database updates.
  • Utilized electronic systems for effective data tracking and analysis.
  • Assisted elderly individuals in locating suitable apartments and housing options.
  • Researched available apartments and communicated findings via email, text, or phone.
  • Trained new hires to ensure operational readiness and compliance.
  • Oversaw team activities as needed to maintain productivity and morale.

Fedex Delivery Driver

Zwil Inc.
San Antonio
04.2020 - Current
  • Trained new hires to ensure efficient onboarding processes.
  • Delivered packages to customer doorsteps and business offices efficiently.
  • Completed on-time deliveries by selecting optimal routes for efficiency.
  • Ensured timely, accurate deliveries, enhancing customer satisfaction levels.
  • Utilized maps, oral and written instructions, and GPS technology for navigation.
  • Executed rush deliveries within tight timelines to meet customer demands.
  • Managed customer inquiries and complaints professionally and courteously.
  • Identified mechanical issues, performed repairs, and communicated serious concerns to management.
  • Data entry for vehicle maintenance for one year.

Independent Contract Driver

Amazon Flex
San Antonio
04.2019 - Current
  • Adhered to all traffic laws and safety regulations during deliveries.
  • Utilized GPS and navigation tools to ensure timely and efficient route planning.
  • Delivered goods in excellent condition, meeting customer expectations consistently.
  • Maintained vehicle cleanliness and conducted damage assessments after each shift.
  • Exhibited a professional demeanor to uphold company reputation during interactions.
  • Followed safety procedures while loading, unloading, and operating vehicles.
  • Demonstrated strong geographical knowledge for optimal route selection.
  • Tracked mileage and fuel consumption meticulously to manage costs effectively.

Customer Care Specialists

Harland Clarke
San Antonio
10.2016 - 04.2019
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Managed high volume of daily customer interactions while maintaining a positive attitude.
  • Resolved difficult customer situations with empathy, defusing tensions and reaching agreeable outcomes.
  • Verified accuracy of customer account information and updated records as necessary.
  • Assisted customers with inquiries regarding orders, deposits, and accessory information.
  • Provided information on 1099 forms to enhance customer understanding.
  • Placed stop payments on lost checks promptly to protect customer interests.
  • Addressed customer complaints efficiently, ensuring satisfaction and loyalty.

Customer Care Specialists

Tri-Starr Personnel
San Antonio
06.2016 - 10.2016
  • Delivered excellent customer service, ensuring superb execution of all tasks.
  • Managed difficult customer situations with empathy to defuse tensions effectively.
  • Assisted large volumes of customers daily, maintaining a positive attitude and focus on satisfaction.
  • Verified accuracy of customer account information, updating records as necessary.
  • Utilized exceptional communication skills to assess needs and present tailored solutions.
  • Processed stop payments on lost checks, ensuring prompt resolution for affected customers.
  • Addressed customer complaints and queries efficiently, enhancing overall support experience.
  • Provided detailed information regarding 1099 forms to assist customers with inquiries.

Inbound Customer Service Representative/Travel Agent

Atento
San Antonio
12.2015 - 05.2016
  • Created positive inbound calling experiences by greeting customers warmly.
  • Utilized resources like scripts and FAQs to increase call handling efficiency.
  • Managed bookings and cancellations for flights, cars, and hotels.
  • Resolved inbound inquiries promptly to enhance customer satisfaction.
  • Addressed customer complaints effectively, fostering loyalty and repeat business.
  • Conducted research to resolve complex customer issues as necessary.
  • Provided empathetic support during escalations, ensuring successful issue resolution.
  • Recommended tailored products and comprehensive travel insurance options based on customer needs.

Inbound Customer Service Representative

CGI
San Antonio
10.2015 - 11.2015
  • Resolved customer complaints through thorough research and effective solutions.
  • Enrolled individuals in health insurance programs for Colorado.
  • Assisted customers with inquiries, leveraging resources like scripts and FAQs.
  • Answered inbound calls with a friendly greeting to enhance customer experience.
  • Demonstrated excellent problem-solving skills to support customer service objectives.
  • Conducted fact-finding questions to assess customer needs and recommend tailored solutions.

Food Cashier / Key Holder

Subway
San Antonio
06.2014 - 09.2015
  • Resolved customer complaints independently and collaboratively with supervisor to enhance satisfaction.
  • Managed cash register operations accurately, ensuring balanced cash at shift-end.
  • Maintained a safe environment for employees and customers by adhering to safety guidelines.
  • Handled conflicts between customers and staff professionally, demonstrating calmness under pressure.
  • Maximized transaction speed during busy periods by effectively navigating point-of-sale system.
  • Utilized extensive product knowledge to provide tailored food and beverage suggestions.
  • Demonstrated flexibility in covering shifts, contributing to overall team efficiency.
  • Performed cleaning tasks post-closing, including sweeping floors and sanitizing fixtures to maintain organization.

Associate / Stocker

Walmart
San Antonio
02.2012 - 05.2012
  • Resolved customer complaints efficiently, enhancing overall satisfaction.
  • Unloaded, sorted, and stocked merchandise per store layout and product placement standards.
  • Updated pricing to reflect new values and promotional rates accurately.
  • Provided detailed product information in response to customer inquiries.
  • Maintained store cleanliness by ensuring aisles were free from clutter and hazards.
  • Executed end-of-day tasks, returning misplaced items to correct locations for organized sales floor.

Associate / Hostess

Logan's Roadhouse
San Antonio
05.2011 - 02.2012
  • Delivered exceptional customer service through attentive execution of responsibilities.
  • Executed cash transactions accurately for food purchases.
  • Maintained a welcoming atmosphere by organizing and cleaning front lobby.
  • Resolved customer complaints efficiently to enhance satisfaction.
  • Provided accurate information regarding hours, seating, and menu options.
  • Balanced multiple tasks, including phone inquiries, guest greetings, and reservation updates.
  • Collaborated with servers and food runners to ensure dining area readiness.
  • Coordinated effectively with team members to minimize guest wait times during peak hours.

Education

Diploma -

William Howard Taft High School
San Antonio, TX
01.2011

Skills

  • Customer service and sales
  • Adaptability and flexibility
  • Negotiation and persuasion
  • Integrity and trustworthiness
  • Team collaboration
  • Active listening
  • Work ethic
  • Microsoft Office proficiency

References

  • Wendy Lay, Manager, (210) 680-8229, Subway, San Antonio, TX, Manager
  • Dana Barnes, Collections, (815) 355-1072, Chase, San Antonio, TX, Acquaintance
  • Ashley Burnett, Customer Service, (830) 765-2318, Chase, San Antonio, TX, Acquaintance

Core Professional Skills

  • Customer Service skills
  • Sales Skills
  • Fast learner
  • Some negotiation skills
  • Flexible
  • Timely
  • Respect
  • Integrity
  • Trustworthy
  • Team Player
  • Good Listener
  • Hard worker
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook

Timeline

Data Entry

SDA Elderly Care
02.2025 - Current

Fedex Delivery Driver

Zwil Inc.
04.2020 - Current

Independent Contract Driver

Amazon Flex
04.2019 - Current

Customer Care Specialists

Harland Clarke
10.2016 - 04.2019

Customer Care Specialists

Tri-Starr Personnel
06.2016 - 10.2016

Inbound Customer Service Representative/Travel Agent

Atento
12.2015 - 05.2016

Inbound Customer Service Representative

CGI
10.2015 - 11.2015

Food Cashier / Key Holder

Subway
06.2014 - 09.2015

Associate / Stocker

Walmart
02.2012 - 05.2012

Associate / Hostess

Logan's Roadhouse
05.2011 - 02.2012

Diploma -

William Howard Taft High School

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