Elizabeth Barnhart
Saybrook,IL
Summary
Dynamic General Manager with extensive experience at McDonald's, excelling in profit and loss management and vendor negotiations. Proven track record in enhancing team performance and customer satisfaction through effective leadership and staff training. Skilled in financial analysis and conflict resolution, driving operational improvements and fostering a collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Gibson City, IL
09.2023 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Crew Member
McDonald's
Gibson City , IL
09.2017 - 12.2025
- Processed takeout orders quickly to ensure timely delivery of meals.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Assistant Manager
McDonald's
Gibson City, IL
07.2021 - 08.2023
- Assisted in the management of daily operations, ensuring a smooth and efficient workflow.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for the procurement of goods.
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development.
Swing Manager
McDonald's
Gibson City, IL
12.2018 - 09.2021
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- In charge of bank deposits.
- Created weekly employee schedules, monitored performance, and provided feedback.
People Department Manager
McDonald's
Gibson City, IL
02.2021 - 07.2021
- Created and maintained schedules for all employees, ensuring optimal coverage and efficient use of resources.
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules for operational needs.
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences.
- Closely monitored labor costs by analyzing scheduled hours versus actual worked hours on a regular basis.
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns.
- Conducted regular meetings with supervisors and managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments.
- Investigated and resolved any discrepancies or issues related to the schedule (e.g., missed shifts, overlapping shirts).
- Audited timesheets against scheduled hours to ensure accuracy before submitting them for payroll processing.
- Analyzed KPI data regularly to identify trends and patterns that could inform future scheduling decisions and improvements.
- Piloted flexible work schedules and shift-swapping programs to enhance employee work-life balance and satisfaction.
Education
High School Diploma -
Homeschool
Saybrook, IL05-2020
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Profit and loss
- Leadership and team building
- Schedule management
- Supervision and training
- Staff training/development
- Vendor negotiations
- Performance improvements
- Team player
- Proficient in Microsoft
- Financial analysis
- Inventory control
- Conflict resolution
- Leadership
- Customer service
- Staff scheduling
Certification
- Food Handler Certification
- ServSafe
References
References available upon request.
Timeline
General Manager
McDonald's
09.2023 - Current
Assistant Manager
McDonald's
07.2021 - 08.2023
People Department Manager
McDonald's
02.2021 - 07.2021
Swing Manager
McDonald's
12.2018 - 09.2021
Crew Member
McDonald's
09.2017 - 12.2025
High School Diploma -
Homeschool
Some College (No Degree) - Business Management
Colorado Technical University