Elizabeth Baron
The Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Doris Duke Foundation
2022.03 - 2023.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled client correspondence and tracked records to foster office efficiency
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Coached new employees on administrative procedures, company policies and performance standards
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Created detailed expense reports and requests for capital expenditures
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Call Service Representative
AIM, Andrews University
2019.08 - 2021.12
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Cultivated customer loyalty, promoted repeat business and improved sales
- Provided information regarding charge accounts and loyalty programs
- Offered advice and assistance to customers, paying attention to special needs or wants
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Recommended products to customers, thoroughly explaining details
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Member Campaign Intern
Haile Rivera - Council
2020.01 - 2020.12
- Participated in meetings, conference calls, task teams, and other activities.
- Brought in new volunteers through word-of-mouth outreach and grassroots campaigns
- Organized events designed to connect candidate with voters
- Engaged with supporters, potential supporters and opponents via online platforms
- Educated new volunteers and students about campaign platforms
- Traveled with campaign team to help organize support at different locations
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning
- Identified appropriate marketing channels and target customers for campaigns
- Prepared materials and signage for distribution to local area.
Desk Attendant
EliNick Pharmacy
2019.08 - 2020.12
- Answered phones and assisted callers with inquiries
- Established relationships with guests to grow and retain client base
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Helped customers complete purchases, locate items and join reward programs
- Communicated with customers and team members to solve problems
- Monitored office supplies by checking inventory and placing orders
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist Assistant
Guardiola Pharmacy
2016.01 - 2017.08
- Prepared and maintained master calendar, collecting and disseminating general information
- Managed multi-line telephone system and greeted claimants during office visits
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Education
Bachelor of Science - Political Science
Andrews University
Berrien Springs, MI12.2021
Skills
- Problem Solving
- Computer Proficiency
- Analytical Thinking
- Verbal and Written Communication
- Flexible and Adaptable
- Microsoft Office
- Public Relations
- Schedule Management
- Customer and Client Relations
- Administrative Support
- Calendar Management
- Program Operations
Timeline
Administrative Assistant
Doris Duke Foundation
2022.03 - 2023.06
Member Campaign Intern
Haile Rivera - Council
2020.01 - 2020.12
Call Service Representative
AIM, Andrews University
2019.08 - 2021.12
Desk Attendant
EliNick Pharmacy
2019.08 - 2020.12
Receptionist Assistant
Guardiola Pharmacy
2016.01 - 2017.08
Bachelor of Science - Political Science
Andrews University
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