Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH BATES

Kansas City,MO

Summary

Dedicated Administrative Assistant with a proactive and mission-driven approach, offering a strong background in communication optimization and process improvement. Skilled in managing diverse administrative duties, fostering collaborative relationships, and supporting staff development initiatives. Highly organized, efficient, and detail-oriented, with a commitment to embracing responsibility and accountability. Tech-savvy and quick to learn new tools, eager to contribute to the empowerment of individuals and the success of the organization.

Overview

13
13
years of professional experience

Work History

Administrative Assistant | Operations Associate

Moncom
08.2020 - Current
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Successfully streamlined workflows and enhanced efficiency by analyzing data and implementing improved systems
  • Monitored project advancements and provided regular progress updates to both management and clients
  • Distinguished as committed corporate liaison for clients of varying sizes, fostering improved relationships and elevating customer retention and satisfaction levels
  • Proactively engaged with clients to discern their unique needs and concerns, delivering effective solutions and ensuring a positive, personalized customer experience
  • Demonstrated adaptability and proactive approach in assisting with diverse daily administrative duties
  • Played a pivotal role in maintaining operational smoothness by providing support across various tasks, responding dynamically to evolving needs of the team.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues

Community Services Manager

Interim HealthCare
07.2011 - Current
  • Pioneered inventive solutions to elevate resident and staff retention, cultivating a positive and engaging environment
  • Implemented initiatives that notably boosted satisfaction levels, resulting in increased loyalty among both residents and staff
  • Deployed imaginative recruitment strategies, leveraging social media and networking channels to attract and retain high-caliber employees
  • Developed and executed recruitment campaigns that showcased the organization's values and unique selling points
  • Led on-site employees with a focus on scheduling, assignments, and skills development
  • Managed payroll verification with meticulous attention to accuracy and compliance
  • Conducted performance evaluations to drive continuous improvement
  • Developed and executed strategic marketing techniques, leading to a remarkable increase in average monthly revenue just 6 months
  • Crafted targeted campaigns and initiatives that resonated with the market, propelling sustainable business growth
  • Maintained finely balanced budget, optimizing financial resources to maximize profit margins
  • Implemented cost-effective measures while upholding delivery of high-quality services, contributing significantly to overall fiscal responsibility.

Nurse Educator

Interim HealthCare
01.2015 - Current
  • Revamped and elevated training program curriculum, ensuring alignment with organizational goals and incorporating industry best practices to drive optimal outcomes
  • Introduced innovative approaches to enhance overall effectiveness and engagement of training curriculum
  • Identified individual training needs within team and executed targeted educational interventions to address specific skill gaps
  • Crafted customized training modules tailored to unique requirements of team members, fostering continuous professional development and skill advancement
  • Led orchestration and delivery of comprehensive onboarding sessions for newly hired team members, ensuring seamless integration into organizational culture and processes
  • Ensured that onboarding processes were not only informative but also engaging, tailored to meet diverse needs of various roles within the team
  • Organized, developed, and conducted regular in-services for staff, focusing on continuous education and skill enhancement
  • Utilized industry insights to keep team abreast of latest trends and best practices, cultivating a culture of ongoing learning and professional growth.

Education

Business Management -

University of Phoenix
Overland Park, KS
12.2024

Practical Nursing Certificate -

Sanford Brown College
Kansas City, MO
12.1999

Skills

  • Office Administration
  • Scheduling
  • Medical Terminology
  • Administrative Support
  • Professional Communication
  • Correspondence Writing
  • Presentation Preparation
  • Presentation Design
  • Meeting Planning
  • Minute Taking
  • Workflow Optimization

Timeline

Administrative Assistant | Operations Associate

Moncom
08.2020 - Current

Nurse Educator

Interim HealthCare
01.2015 - Current

Community Services Manager

Interim HealthCare
07.2011 - Current

Business Management -

University of Phoenix

Practical Nursing Certificate -

Sanford Brown College

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ELIZABETH BATES