Elizabeth Battles
Pine Bluff,AR
Summary
Detail-oriented professional with experience in management and data entry. Proven ability to manage time effectively and work independently with minimal supervision. Strong communication skills and commitment to delivering high-quality work. Demonstrated expertise in financial oversight and a focus on achieving results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist I
Simmons Bank
06.2025 - Current
- My responsibilities are to minimize incoming high call volumes exceeding 50 calls daily .
- Assist customer with account issues.
- Ordering new cards.
- Assist with fraud or credit disputes.
- Ensure the customer feels safe and protected with our institution while handling sensitive information.
CSR - Customer Service Representative
Liberty Utilities
01.2024 - 07.2025
- My duties with Liberty are to manage high call volumes.
- Assist walk in customers.
- Place in service calls.
- Enter detailed information to assist the technician in the field.
- Collect payments and set payment arrangements.
- Help the customer to maintain use of a much-needed necessity.
Head Teller/Loans
Fairfield Community Credit Union
02.2021 - 12.2023
- Enhanced member services, benefiting both members and the community at Fairfield.
- Supervised tellers, ensuring efficient daily operations and exceptional service delivery.
- Managed vault ATM operations and maintained accurate fund balances consistently.
- Facilitated loans, enabling clients to achieve their financial needs and desires.
- Provided financial advisory services, guiding clients towards improved stability.
- Counseled clients on credit improvement strategies, helping maintain good standing status.
PFC (92W-Water Treatment Specialist)
Arkansas Army National Guard
05.2014 - 05.2021
- While serving in the Arkansas National Guard I've learned patience.
- I've also learned to be a more disciplined individual.
- There I learned how to follow instructions, think, react under pressure, and always to be a team player.
- Received certification license.
Education
Associate - Criminal Justice
Southeast Community College
Pine Bluff, AR12.2025
Diploma -
Pine Bluff High School
Pine Bluff, AR05.2008
Skills
Prospective client outreach
- Stock management
- Office management skills
- New employee onboarding
- Payroll processing
- Client relationship management
- Service excellence
- Data sourcing
- Talent acquisition and development
- Experience with CRM applications
- Regulatory safety standards awareness
- Task organization
- Strategic leadership skills
- Kronos time management expertise
- Customer relationship management
- Product placement expertis
- Chemical purification methods
- Detail-oriented data management
- Spreadsheet management
- SAP software expertise
- Experience in overseeing staff
- Experience with PeopleSoft applications
- Ordering
- Financial services
- Strong organizational abilities
- Microsoft Powerpoint
- Office administration expertise
- Communication skills
- Presentation Skills
- Office experience
- Word processing
- Customer Service
- Strategic negotiation skills
- Professional phone communication
Additional Information
Customer and Person Service - Active Listening and Learning, Coordination and Time Management, Judgement Decision Making and Persuasion
Certification
- Solid Waste License Level B, 2018-01-01, The Solid Waste Licensing Program issues licenses for solid waste management facility operators and illegal dumps control officer for ADEQ.
- Driver's License
- Certified Notary Public
Timeline
Customer Support Specialist I
Simmons Bank
06.2025 - Current
CSR - Customer Service Representative
Liberty Utilities
01.2024 - 07.2025
Head Teller/Loans
Fairfield Community Credit Union
02.2021 - 12.2023
PFC (92W-Water Treatment Specialist)
Arkansas Army National Guard
05.2014 - 05.2021
Associate - Criminal Justice
Southeast Community College
Diploma -
Pine Bluff High School
Military Service
United States National Guard, United States, E3, 2014-05-01, 2021-09-01
Job Title
Customer Support I
Personal Information
- Title: Customer Support I
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer