Elizabeth Beemer
Baltimore,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Melnick Company
Baltimore, MD
04.2020 - Current
- Responded to inquiries from callers seeking information for Auctions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Wrote auction catalogs, photographed items and advertised copy for local or trade newspapers and periodicals.
- Informed customers of promotions to increase sales productivity and volume.
- Confirmed merchandise was properly staged and presented during auction.
- Developed contracts outlining terms of consigner agreement and kept comprehensive files on each consignor's merchandise.
General Manager
Dunkin Donuts & Baskin Robbins
Sarasota, FL
03.2017 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD1999
Skills
- Availability Record Keeping
- Schedule Management
- Spreadsheet Development
- Telephone Reception
- Billing and Invoicing
- Calendar Management
- Customer Engagement
- Travel Coordination
- Social Media Oversight
- Event and Meeting Planning
- Project Schedule Coordination
Timeline
Office Administrative Assistant
Melnick Company
04.2020 - Current
General Manager
Dunkin Donuts & Baskin Robbins
03.2017 - 02.2020
High School Diploma -
Glen Burnie High School