Elizabeth Bekele
Bellevue,WA
Summary
A committed and reliable individual, equipped with a certificate in food and service. Possessing a strong work ethic and a passion for providing exceptional customer service, who brings a blend of skills and experiences to contribute effectively in a hostess position, including food handling, customer interaction, and maintaining a welcoming atmosphere.
Overview
21
21
years of professional experience
Work History
Server
Pacific Regent By Cogir
12.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and orderly dining area for an enjoyable guest experience.
Cashier
Rite Aid
06.2016 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Cashier
Ashely Market Place
07.2013 - 03.2015
- Expert in food and grocery sales and customer relations
- Cash handling and money transactions.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Server
Harrar Cafe
10.2010 - 05.2012
- Cash handling and credit card transactions
- Proficient in order taking and communication with customers
- Cleaned and sanitized all tables and work area
- Seated and welcomed customers with a friendly and outgoing attitude.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Direct Sales and Cashier
Classic
09.2006 - 05.2007
- Worked directly with customers and assisted them in finding items that fit their needs
- Upselling to customers to boost store sales
- Cashiering and cash handling for all sales made
- Ensured a clean and organized work space.
Waitress
National Hotel
01.2003 - 11.2005
- Provided excellent customer service daily in a fast pace work environment
- Cleaned and sanitized all silverware and glassware.
- Set tables in preparation for customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associates - Catering
Hope Hotel Consultancy And Training Center
Addis Ababa, Ethiopia07.2003
GED -
TMS
Addis Ababa, Ethiopia06.2002
Skills
- Adaptable
- Customer-focused with positive attitude
- Experience in various sectors, including retail, food service, and cash handling
- Possess skills necessary to thrive in roles requiring multitasking, problem-solving, and effective communication
- Beverage Preparation
- Food handling
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Server
Pacific Regent By Cogir
12.2021 - Current
Cashier
Rite Aid
06.2016 - 12.2021
Cashier
Ashely Market Place
07.2013 - 03.2015
Server
Harrar Cafe
10.2010 - 05.2012
Direct Sales and Cashier
Classic
09.2006 - 05.2007
Waitress
National Hotel
01.2003 - 11.2005
Associates - Catering
Hope Hotel Consultancy And Training Center
GED -
TMS
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