Elizabeth Beliveau
Seymour
Summary
Dedicated Customer Service Specialist with a positive attitude towards opportunities for growth and development. Adept at managing time efficiently, working well in team settings, and maintaining a high level of organization in fast paced environments. Eager to take on new challenges and continuously learn new kills. Known for resolving issues promptly while maintaining a positive and professional attitude.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Big Y World Class Market
08.2020 - Current
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company procedures ensuring accurate information was given to customers.
- Provided support to fellow team members during peak hours to ensure smooth operations.
- Collaborated closely with the management team to identify areas of improvement.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Backup Payroll Clerk
Big Y
08.2023 - Current
- Processed payroll data accurately, ensuring timely distribution of employee wages.
- Provided backup support during peak periods or absences of the store's Employee Representative, maintaining continuity in payroll operations.
- Maintained confidentiality of employee records and payroll information.
- Provided exceptional service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
Esthetician
Head Spa CT
04.2024 - 12.2024
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
Education
High School Diploma -
Kaynor Technical High School
Waterbury, CT06-2021
Esthetics
Oxford Academy of Hair Design
Seymour, CT03-2022
Skills
- Attention to detail
- Time management
- Problem solving
- Communication skills
- Organizational skills
- Multi-tasking
- Computer proficiency
Timeline
Esthetician
Head Spa CT
04.2024 - 12.2024
Backup Payroll Clerk
Big Y
08.2023 - Current
Customer Service Specialist
Big Y World Class Market
08.2020 - Current
High School Diploma -
Kaynor Technical High School
Esthetics
Oxford Academy of Hair Design
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