Elizabeth Belizaire
Boynton Beach,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
P31 Studios
11.2017 - Current
- Managed and operated a successful cosmetology business, delivering exceptional customer service and fostering client loyalty
- Demonstrated proficiency in complaint handling, communication, and order processing, ensuring high customer satisfaction
- Conducted research on complex client issues and negotiated satisfactory resolutions, contributing to positive business growth.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
security
g4s
01.2013 - 01.2017
- Exceptional observer of guest and client behavior with superb instincts for detecting potential issues
- Selected Contributions: Excellent interpersonal and communication skills
- Documented and acted on all incidents and medical emergencies
- Monitored all irregular facility activity to ensure safety of guests and property
- Ability to handle typical, medical and crisis situations efficiently and effectively.
order processor
acg telecommunications
01.2012 - 01.2013
- Process, organize and train other employees on the different types of orders that need to be placed
- Selected Contributions: Proficiently processed various types of orders and provided training to colleagues, contributing to efficient order management and client satisfaction
- Handled disconnections, new acquisitions, renewals, and other order-related tasks with precision and attention to detail.
shift MANAGER
mcdonald’s
01.2010 - 01.2012
- I managed a shift of 6 to 10 employees
- I oversaw customer satisfaction, food quality, waste control, shift paperwork and cash deposit
- Selected Contributions: Directed a team of 6 to 10 employees, ensuring customer satisfaction, maintaining food quality, and managing shift paperwork and finances
- Demonstrated adeptness in understanding food safety regulations and exhibited proficiency in computer systems, including Microsoft Office Suite.
Education
AA -
Palm Beach State College
Lake Worth, FL12.2012
Skills
- Customer service
- Complaint handling & resolution
- Excellent communication
- Type 42 WPM
- Research complex issues and negotiate resolution for customers
- Team building & Training
- Verbal and written communication skills
- Order processing
- Customer satisfaction enhancement
- Good management skills
Activities
Dedicated customer service representative with 5+ years of experience in customer service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Progressed through a series of promotions. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Driven, highly motivated, dedicated, responsible combined with a desire to utilize my skills. Extremely productive in a high volume, high stress environment. Excellent Communicator; with proven skills resolving escalated conflicts, overcoming objections, and promoting positive company image in volatile situations. Strong analytical skills: including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity.
Training
Completed numerous courses and seminars in customer service, inventory control, loss prevention, time management, leadership, performance assessment. Undergone numerous training for different order processing software’s such as Rome, LSCRM and CPSOS
Timeline
Administrative Assistant
P31 Studios
11.2017 - Current
security
g4s
01.2013 - 01.2017
order processor
acg telecommunications
01.2012 - 01.2013
shift MANAGER
mcdonald’s
01.2010 - 01.2012
AA -
Palm Beach State College
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