Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Bell

San Antonio,TX

Summary

Proven track record in enhancing guest experiences and streamlining front desk operations, demonstrated during my tenure at Travelodge Hotel. Skilled in generating accurate night audit reports and excelling in multitasking, I significantly improved operational efficiency. My strong work ethic and problem-solving abilities have consistently led to positive outcomes in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Night Auditor

Knights Inn
06.2023 - 10.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Night Auditor

Travelodge Hotel
06.2023 - 10.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Front Desk Agent

The Wave Hotel
04.2022 - 08.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Receptionist

Newport Inn
04.2022 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Cashier

Us Market
06.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Front Desk Receptionist

Travelodge Hotel Melbourne Docklands
10.2020 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Freight Manager

Dollar Tree Stores
06.2020 - 05.2021
  • Optimized warehouse layout to maximize storage capacity and improve overall efficiency of the facility.
  • Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
  • Implemented safety protocols to minimize accidents and injuries among the freight team members.
  • Trained new employees in company procedures and best practices, fostering a cohesive work environment.
  • Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Education

Medical Office Assistant - Medical Assisting

Harcourt Learning Direct
Scranton, PA

Regular -

Rockport Fulton High School
Rockport, TX
1993

Skills

Front Desk Operations

Multitasking and Organization

Problem-Solving

Strong Work Ethic

Generating Reports

Night Audit Reports

Punctual and Dependable

Resolving issues

Teamwork and Collaboration

Decision-Making

Guest Services

Guest Relations

Time Management

Timeline

Night Auditor

Knights Inn
06.2023 - 10.2023

Night Auditor

Travelodge Hotel
06.2023 - 10.2023

Front Desk Agent

The Wave Hotel
04.2022 - 08.2022

Front Desk Receptionist

Newport Inn
04.2022 - 08.2022

Cashier

Us Market
06.2021 - 05.2022

Front Desk Receptionist

Travelodge Hotel Melbourne Docklands
10.2020 - 05.2021

Freight Manager

Dollar Tree Stores
06.2020 - 05.2021

Medical Office Assistant - Medical Assisting

Harcourt Learning Direct

Regular -

Rockport Fulton High School

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Elizabeth Bell