ELIZABETH BENAVENTE
El Paso,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Oveana
04.2019 - Current
- Answer calls for Toyota Financial, processing phone payments, adjusting funds to principal payments, Misc fees,waiving late fees if required,and educate on excess funds applied to accounts
- explain contracts ,APR,contract term,and added extended warranties
- Assist customers in initiating state to state transfers
- Educate customers about lease deferrals, retail extensions, and process when requested
- Initiate Total Loss claims
- Initiate First notification of deceased customers
- Update account information i.e., address, phone numbers
- Provide information when requested by customer, about direct sales, voluntary surrenders
- Send account documents, when requested, and needed to complete customers’ requests
- Assist fellow co-workers, when asked
- Transfer calls to designated departments.
Customer Service Representative
Outsource/El Paso Electric Company
10.2018 - 03.2019
- Answer phone calls pertaining to billing, and work orders
- Create work orders for new service and reconnecting services
- Contact hub office to ensure technicians in route
- Assisted customers with budgeting billing and providing payment extensions
- Assist customers with logging in and using the EPE web site
- Transfer/Start/Stop services to new premises
- Create new profile/Accounts for new customers
- Follow up/Outbound calls/with customers as needed
- Notate accounts in detail, keep constant communication with management to advocate for customers.
Health Care Assistant
C3I Solutions/Cast light Health
11.2017 - 10.2018
- Personalized Health Care Assistant to several companies including Ford Motor Company, AT&T and Wells Fargo
- Assisted employees in locating in-network health providers, pricing, and facilities
- Administer incentive programs provided by employers to assist employees with medical contributions and premium discounts
- Assist employees logging in and navigating programs
- Educated employees on current available programs offered by employer
- Assisted employees in redeeming incentives, rewards, and sweepstakes
- Assisted in verifying orders of devices i.e., Fitbit, Garmin to ensure delivery to employees
- Assisted employees in linking, syncing devices to ensure activities appear on Jiff application
- Assisted coworkers with navigating and inquiries and direction in assisting clients
- Submit requests for vital record requests’ corrections to appropriate agencies in accordance with Privacy Act.
Processor
Vitalchek/Lexis Nexis
03.2016 - 10.2017
- Process child support payments for Cook County, IL; process payments for Cook County, IL Revenue Department
- Process payments for personal vehicle revenue tax for Cook County, IL
- Process payments for Jefferson County, KY criminal and traffic citations
- Process payments for water and sewer utilities for Franklin County, KY and DeKalb County, GA
- Review and make corrections on previously placed vital record orders
- Submit requests for vital record requests’ corrections to appropriate agencies in accordance with Privacy Act policies and procedures
- Educate vital record applicants on identity verification documentation needed to proceed with respective request
- Ensure vital record applicants are following State requirements and place appropriate orders.
Combined Outsourcing Services Representative
ADP
10.2015 - 12.2015
- Assisted Employees for different clients in enrolling in annual benefits
- Informed Employees about different plans available, rates, available providers, and deductibles
- Educated Employees with step-by-step instruction on self-service options and W-2 information
- Assisted Employees with Password resets in accordance with HIPPA policies and procedures
- Provided Employees with detailed information on payroll inquiries
- Assisted Employees to communicate to Escalations Department to Ensure Correct resolution.
Net Secure Representative
ADP
12.2014 - 07.2015
- Responsible for verifying employee information to complete password resets
- Educated employees on how to use ADP portal; portal provides access to payroll, health benefits, 401K information
- Verified email information and send password resets to corresponding email addresses
- Educated employees on how to properly submit direct deposit requests
- Explained deductions on payroll checks
- Explained W4 and W2 worksheets.
Customer Service Representative
New Deal Furniture
05.2013 - 01.2014
- Assisted customers with questions pertaining to manufacturer warranties and policies, in-store policies, and extended warranties
- Created furniture repair or replacement work orders for damaged furniture
- Managed route schedules for technicians charged with on-site repairs or replacements
- Communicated with manufacturers about inventory needed for merchandise repair
- Provided case management and client follow-up to ensure 100% satisfaction and problem resolution
- Organized merchandise exchange procedures in conjunction with company and manufacturer policies and regulations
- Communicated with customers and manufacturers daily to ensure prompt resolution to exchange and repair orders
- Resolved cases which had been pending for over 12 months upon joining organization
- Managed shipping and receiving inventory for warehouse
- Coordinated correspondence for Better Business Bureau complaints in a timely manner.
Customer Service Representative
Hinduja Global Services - Technical Support for Windstream
01.2014 - 01.110
- Managed and troubleshot internet, phone, and cable services to determine root cause of malfunction (equipment or network failure)
- Coordinated with field technicians regarding account activations and new customer account creations
- Created dispatch tickets for field technicians when it had been determined that on site repair was necessary to resolve a customer’s malfunctioning system employing sound judgment when handling extenuating customer needs
- Performed needs assessments on accounts and offered additional warranties to customers
- Coordinated with departments such as planners and the warehouse to track equipment shipments to provide quick and efficient resolutions for customers.
Education
El Paso Community College
01.1996
Burges High School
Skills
- Customer Relations
- Data Management
- Order Processing
- Bilingual (English/Spanish)
- Tenacity
- Time Management
- Case Management
- Problem Resolution
- Attentiveness
- Patience
Languages
Spanish
Professional
Timeline
Customer Service Representative
Oveana
04.2019 - Current
Customer Service Representative
Outsource/El Paso Electric Company
10.2018 - 03.2019
Health Care Assistant
C3I Solutions/Cast light Health
11.2017 - 10.2018
Processor
Vitalchek/Lexis Nexis
03.2016 - 10.2017
Combined Outsourcing Services Representative
ADP
10.2015 - 12.2015
Net Secure Representative
ADP
12.2014 - 07.2015
Customer Service Representative
Hinduja Global Services - Technical Support for Windstream
01.2014 - 01.110
Customer Service Representative
New Deal Furniture
05.2013 - 01.2014
El Paso Community College
Burges High School
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