Open To Work
Elizabeth Kreczmer
Pasadena,MD
Work Preference
Summary
Bilingual Human Resource Management graduate with extensive experience in client relations and customer service. Proficient in streamlining operations through effective communication and event planning. Adept at addressing client needs and fostering a collaborative work environment to drive organizational success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Intern
Arundel Lodge Inc
Edgewater, Maryland
08.2023 - 01.2024
- Assisted in daily operations to support program delivery for clients.
- Coordinated with team members to ensure effective communication and collaboration.
- Maintained accurate records of client interactions and services provided.
- Conducted research on community resources to enhance service offerings.
- Implemented feedback mechanisms to improve client engagement strategies.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Recognized customer needs during interactions to provide timely assistance.
- Implemented strategies to take advantage of new opportunities.
Intern
Arundel Lodge Inc
Edgewater, Maryland
01.2023 - 05.2023
- Led my own classes on beyond recovery and Seasonal health to clients
- Worked closely with other rehabilitation specialists, teaching classes to clients
- Gained insight into individual client needs through direct interactions.
- Assisted clients with needs during community field trips.
- Oversaw staff interactions with clients, offering support and guidance as needed.
- Recorded client interactions and progress to ensure accurate tracking in secure database.
- Attended zoom meetings with clients and their caseworker
Marketing Manager
Texas Roadhouse Restaurant
11.2021 - 12.2022
- Surpassed sales and profit goals by overseeing marketing and planning activities.
- Enhanced product branding through development of communication campaigns, promotional materials, and market intelligence for Texas Roadhouse Dundalk market, maximizing outreach.
- Generated monthly performance metrics and analytical reports, reviewing, and communicating marketing campaign successes to clients.
- Met profitability goals by developing and implementing Texas Roadhouse commercial activities.
- Established sponsorships with related and partnering entities to support marketing objectives.
- Welcomed guests at the entrance, ensuring a friendly atmosphere. and provided exceptional customer service.
Bartender
Fells point tavern
03.2020 - 05.2022
- Served wine, beer, and cocktails to patrons at bar.
- Upsold premium brands, enhancing customer experience and contributing to overall sales growth.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Cultivated relationships with patrons through engaging conversations, encouraging repeat visits and customer loyalty.
- Trained new bartenders on drink preparation and upselling techniques.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Took drink orders from tables and bar area and relayed to bartenders.
- Restocked bar supplies proactively, ensuring consistent availability of products to meet customer demands.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises, or requested assistance from security.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Used POS system to input orders, create checks and issue receipts.
- Collected appetizer, entree, and wine orders from patrons.
- Advertised, marketed, and recommended drink options to guests.
Server
Texas Roadhouse Restaurant
09.2018 - 11.2020
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials, wine, and desserts to enhance dining experience.
- Operated POS terminals to input orders, split bills and calculate totals.
- Anticipated customer needs by topping off drinks and providing condiments and napkins to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Suggested food and drink pairings to enhance customer experience and optimize beverage sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
B.S. - Human Resource Management
University of Maryland, Global Campus
3501 University Blvd E, College Park05-2026
Associate Degree - Human Services
Anne Arundel Community College
101 College Pkwy, Arnold11-2023
High School Diploma -
Willis High School
Willis, TX05-2011
Skills
- Human Resources Support
- Customer service 12 years
- Crisis Intervention
- Mental Health Crisis Response
- De-Escalation Tactics
- Conflict resolution 4 years
- Employee training 8 years
- Event planning 2 years
- Event planning assistance
- Collaboration and Teamwork
- Outstanding communication skills
- Active Listening
- Cultural Sensitivity
- Client relationships
- Administrative support
- Administrative tasks
- Records administration
- Microsoft Excel
- Microsoft Access
- Spreadsheet tracking
- PowerPoint
- Zoom
- Google Meet
- Teams
- Attention to detail
- Dependable and reliable
- Quick learner
- Problem-solving
- Telephone etiquette
- Spanish fluency
- Presentations
- Client relationships
Certification
- Non-Violent Crisis Intervention Training, 10/05/23
- Diversity Training, 11/08/23
Languages
- English
- Spanish
Accomplishments
- Cum laude-BS Human Resource Management
Timeline
Intern
Arundel Lodge Inc
08.2023 - 01.2024
Intern
Arundel Lodge Inc
01.2023 - 05.2023
Marketing Manager
Texas Roadhouse Restaurant
11.2021 - 12.2022
Bartender
Fells point tavern
03.2020 - 05.2022
Server
Texas Roadhouse Restaurant
09.2018 - 11.2020
B.S. - Human Resource Management
University of Maryland, Global Campus
Associate Degree - Human Services
Anne Arundel Community College
High School Diploma -
Willis High School