Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Elizabeth Berger

Elizabeth Berger

Marshfield,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Team Member/Coordinator

Kraft Heinz
Springfield , MO
03.2014 - Current


  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Compiled training handbook and related course materials.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Created and maintained detailed training records and reports for management review.
  • Developed job-specific competencies and performance standards.
  • Developed and delivered training on quality assurance procedures and production operations.
  • Worked effectively in fast-paced environments.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Developed checklists to coordinate inspections with departmental managers.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Market Sales/Customer Service

Midwest Spray Foam Insulators
Marshfield/Mount Vernon, MO
01.2019 - Current
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to event marketing, sales and brand promotion.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Updated social media platforms with latest news and corporate details.
  • Designed and implemented advertising and public relations activities.
  • Monitored social media questions and comments and appropriately responded.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Solved customer challenges by offering relevant products and services.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Created and reviewed invoices to confirm accuracy.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and presented media and advertising packages to prospective customers.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Followed up with appropriate parties to obtain prompt payments.
  • Kept all patient information secure and confidential.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Processed and verified invoices to secure accuracy of billing information.
  • Answered phone calls and answered questions from potential customers.

Education

Logan-Rogersville High School
Rogersville, MO
05.2013

Skills

  • Billing Procedures
  • Appointment Scheduling
  • Customer Service and Assistance
  • Effective Customer Communication
  • Marketing Promotions
  • Critical Thinking
  • Serve Customers
  • Merchandising
  • Acquire New Business
  • Developing Customer Relationships
  • Communications Strategies
  • Customer Complaint Resolution
  • Information Updates
  • Customer Service
  • Product and Service Sales
  • Guest Relations
  • Listening Skills
  • Verbal and Written Communication
  • Active Learning
  • Problem-Solving
  • Self-Motivated
  • Dependable and Responsible
  • Teambuilding
  • Planning and Coordination
  • Training and Development
  • Multitasking Abilities
  • Flexible and Adaptable
  • Organization and Time Management
  • Teamwork and Collaboration
  • Sales Presentation
  • Manage Complaints
  • Serve Customer Needs
  • Closing Sales
  • Conflict Resolution
  • Typing Proficiency
  • Money Handling Abilities
  • Recordkeeping Strengths
  • Multi-Line Telephone Operation
  • Calm and Professional Under Pressure
  • Documentation
  • Calendaring

Timeline

Market Sales/Customer Service

Midwest Spray Foam Insulators
01.2019 - Current

Team Member/Coordinator

Kraft Heinz
03.2014 - Current

Logan-Rogersville High School

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Elizabeth Berger