Elizabeth Berry Benavidez
Onalaska,Texas
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative
CHI St. Luke's Health
05.2014 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilize advanced computer skills and medical terminology knowledge to support efficient billing and insurance processing procedures
- Collaborate with nursing staff to facilitate seamless patient admissions and ensure compliance with hospital protocols.
- Proactively address patient inquiries and concerns,providing exceptional customer service and contributing to high patient ratings.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Administrative Assistant
C&J Pest Management dba Orkin Pest Control
11.2004 - 12.2012
- I was involved on a daily basis of my family's pest control business
- Invoices/billing, filing, posting payments, handling the bank deposits, scheduling appointments and creating customer accounts.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certification in Emergency Medical Technology/Technician (EMT Paramedic) - Emergency Medical Technician
Parachute Consulting
Houston, TX12.2013
High School in General Studies -
Tioga High School
Ball, LA05.2000
Skills
- Medical Terminology
- Patient Registration
- Insurance Verification
- Money Handling
- Clerical and Filing Support
Certification
- National Registry of Emergency Medical Technicians
Personal Information
Title: Administrative Assistant
Volunteer Experience
Holiday Lake Estates Volunteer Fire Department, Emergency Medical Responder, 03/2014, Present
Timeline
Patient Access Representative
CHI St. Luke's Health
05.2014 - Current
Administrative Assistant
C&J Pest Management dba Orkin Pest Control
11.2004 - 12.2012
Certification in Emergency Medical Technology/Technician (EMT Paramedic) - Emergency Medical Technician
Parachute Consulting
High School in General Studies -
Tioga High School
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