Elizabeth Bettencourt
Dracut,MA
Summary
I am an extremely reliable, dedicated, personable and goal-oriented team player. I have two beautiful sons, my own car and home. I’m a passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Compassionate, creative and effective with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nanny/Caregiver
Private Family
Merrimack, NH
04.2024 - Current
- Caring closely for a child with disabilities and developmental delays.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Lead Toddler Teacher
Au Clair De Lune Daycare
Chelmsford, MA
12.2022 - 04.2024
- I managed a classroom of up to 12 students, including but not limited to- essential caregiving, planning and writing curriculum, and focusing on all developmental areas.
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Increased child engagement with creative lesson plans tailored to individual needs and interests.
- Established routines and procedures that promoted a sense of orderliness, predictability, and security for toddlers.
- Served as a mentor for new teachers entering the profession, providing guidance on curriculum planning, instructional strategies, and classroom management.
- Allowed for ample outdoor discovery time in schedule each day.
- Promoted sensory development by providing access to different textures.
- Integrated sensory-based activities to encourage fine motor skill development and hands-on learning experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Contributed to a positive school culture by collaborating effectively with colleagues and administration on various initiatives and projects.
- Implemented effective assessment strategies to monitor student progress and adapt instruction accordingly.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Lead Infant Teacher
KinderCare Learning Centers
Nashua, NH
05.2021 - 05.2022
- I work closely with 4-10 infants daily
- I continuously make sure each and every child has their daily needs met on time with their individual schedules
- We work with curriculum and teach the children with love and compassion.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Kept classroom and feeding areas clean, neat, and safe.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted physical development among infants through daily exercise routines and fine motor skill-building activities.
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Applied play-based strategies to provide diverse approaches to learning.
Collection Specialist
Stevens Business Service, Inc.
Lowell, MA
09.2018 - 01.2021
- I handled medical and utility bills for all over the United States including Puerto Rico
- I have a powerful talk off and closing that persuades debtors to pay their just bill
- I handled lots of personal debt information, under HIPAA and other laws, and payments with the upmost professionalism.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Information Center Specialist
DCU Center
Chelmsford, MA
04.2019 - 09.2019
- As an Information Center Specialist, I handled general questions as well as account inquiries, loan statuses and payments, car title statuses, loan payoffs, transfers, card issues/declines and appointments, and online banking troubleshooting
- Plus, sales in the form of referrals.
- Maintained confidentiality while handling sensitive customer information, adhering to strict data protection policies.
- Updated internal knowledge base regularly with current industry trends and news articles pertinent to the organization''s products or services.
- Enhanced customer satisfaction by providing accurate and timely information on company products and services.
- Contributed to increasing overall departmental performance by consistently meeting or exceeding individual productivity metrics.
- Participated in regular team meetings to discuss process improvements, contributing valuable insights from daily interactions with clients.
- Managed difficult situations calmly and professionally, deescalating conflicts when necessary to ensure positive outcomes for all parties involved.
Assistant Manager
GDS Enterprises (Domino's)
Lowell, MA
07.2016 - 09.2018
- I started at freshly seventeen and by the time I left at nineteen, I had worked my way up the ranks to assistant manager, and ran shifts every time I worked
- I also occasionally delivered when we were short staffed, which was often
- I was a key holder and handled the drawer and bank deposits as well as working over 50 hours a week.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Crew Member/ Birthday Host
Chuck E. Cheese
Lowell, MA
08.2015 - 07.2016
- I started off as the cashier and ensured the safety of the children by checking guests in at the door
- Eventually I moved up to birthday party host where I sang, danced, and served your child's birthday party.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier
Market Basket
Tewksbury, MA
04.2013 - 08.2015
- I had to remember all the produce codes and work with customers and money.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Child Growth And Development
Middlesex Community College
Lowell, MAGreater Lowell Technical School
Tyngsboro, MA02.2017
Skills
- Teaching
- Classroom Management
- Childcare (ages 0-10)
- Google Docs
- Microsoft Applications
- Typing
- Outlook
- Documentation review
- Windows
- Time management
- HIPAA
- Medical Records
- Cold Calling
- Medical Billing
- Social media management
- Management
- Computer Operation
- Cash register
- Sales
- Customer service
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Cleaning and sanitation
- Valid Driver's License
- Activity Planning
- Child Development
- Meal Preparation
Certification
- CPR
- First Aid
- Choke Safe
- Driver's License
- Medical Billing Certification
- Child Development Certification
- Food Handler Certification
- Car Seat Installation
Relocation
- Lowell, MA
- Chelmsford, MA
- Nashua, NH
Timeline
Nanny/Caregiver
Private Family
04.2024 - Current
Lead Toddler Teacher
Au Clair De Lune Daycare
12.2022 - 04.2024
Lead Infant Teacher
KinderCare Learning Centers
05.2021 - 05.2022
Information Center Specialist
DCU Center
04.2019 - 09.2019
Collection Specialist
Stevens Business Service, Inc.
09.2018 - 01.2021
Assistant Manager
GDS Enterprises (Domino's)
07.2016 - 09.2018
Crew Member/ Birthday Host
Chuck E. Cheese
08.2015 - 07.2016
Cashier
Market Basket
04.2013 - 08.2015
Child Growth And Development
Middlesex Community College
Greater Lowell Technical School