Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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ELIZABETH BIDINGER

ELIZABETH BIDINGER

Las Vegas,NV

Summary

Dynamic and compassionate professional with a proven track record at Intermountain Healthcare, excelling in patient service and issue resolution. Skilled in anticipating customer needs and fostering trust, I consistently enhance patient experiences and drive loyalty. My expertise in HIPAA compliance and exceptional communication skills ensure outstanding care and support for diverse patient populations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Caregiver/Patient Services Representative

Intermountain Healthcare
Las Vegas, NV
11.2018 - Current
  • Delivers exceptional patient service in high-volume call center, achieving one-call resolution.
  • Accurately enters and modifies patient demographics into charting system with efficiency.
  • Ensures outstanding customer service while interacting with internal and external stakeholders.
  • Handles diverse patient inquiries, including prescription refills, referrals, and appointment scheduling.
  • Documented urgent symptom management notifications and maintained accurate charting.
  • Uphold confidentiality of all patient information in compliance with HIPAA regulations.
  • Demonstrates compassion when assisting patients and families in need.

Elderly Caregiver

Parent Of Child
Las Vegas, NV
02.2015 - 10.2018
  • Responded promptly to emergencies while maintaining composure.
  • Administered daily medication regimen to ensure adherence.
  • Assisted demented parent with daily living activities, including bathing, dressing, and grooming.
  • Prepared and served nutritious meals tailored to dietary needs.
  • Facilitated ambulation to medical appointments and throughout the household.
  • Delivered emotional support to foster well-being as required.

Customer Care Manager

Barclaycard
Henderson, NV
01.2014 - 01.2015
  • Created reports on key performance indicators such as response times, resolution rates.
  • Actively participated in team meetings to discuss current projects or initiatives.
  • Implemented strategies to improve customer experience, retention, and loyalty.
  • Assessed customer feedback to identify areas for improvement in service delivery.
  • Monitored call volumes and adjusted staffing levels accordingly.
  • Conducted regular performance reviews of customer service representatives.
  • Reviewed customer satisfaction surveys to determine areas needing attention.

Health Care Sales

MDVIP
Boca Raton, FL
08.2007 - 12.2014
  • Presented MDVIP concierge health care program, emphasizing features, benefits, and overall value of membership
  • Collaborated with Transition Manager to exceed membership enrollment targets.
  • Delivered exceptional customer service through timely follow-up on inquiries and needs.
  • Collected, analyzed, and reported daily, weekly, and monthly sales statistics.
  • Received outstanding feedback from management, transitioning physicians, and patients.

Education

Associate of Arts - Liberal Arts

Western Illinois University
Macomb, IL
12-1983

Associate of Arts -

College of Du Page
Glen Ellyn, Illinois

Human Resources Management Certification Series -

CCSN
Las Vegas, NV

Skills

  • Talent for anticipating customer needs and presenting appropriate product and service options
  • Compassionate, affable communication
  • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business
  • Expertise in resolving escalated customer issues

Affiliations

  • Member of National Honors Society
  • Member of National Spanish Honors Society

Accomplishments

  • Member of the National Honors Society
  • Member of the National Spanish Honors Society

Certification

  • Completed Human Resources Management Certification Series - College of Southern Nevada

References

References available upon request.

Timeline

Patient Caregiver/Patient Services Representative

Intermountain Healthcare
11.2018 - Current

Elderly Caregiver

Parent Of Child
02.2015 - 10.2018

Customer Care Manager

Barclaycard
01.2014 - 01.2015

Health Care Sales

MDVIP
08.2007 - 12.2014

Associate of Arts - Liberal Arts

Western Illinois University

Associate of Arts -

College of Du Page

Human Resources Management Certification Series -

CCSN

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