Elizabeth Biehunko
Spicewood,Tx
Summary
Highly adaptable Customer Service professional with scheduling and dispatch experience in multiple service industries. Knowledgeable in both customer facing and back end operational roles. Highly capable in prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced, every changing environments.
Overview
11
11
years of professional experience
Work History
Customer Account Manager | Scheduler/Dispatcher
Spicewood Plumbing
Spicewood, USA
03.2025 - 08.2025
- Answered and managed all incoming and outgoing calls while recording accurate messages for distribution to both technicians and other staff.
- Remained solutions-oriented in the face of complex problems to resolve each customer concern and guide overall business direction.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Managed technician calendars through ServiceTitan to optimize daily routes and reduce travel time, while adapting to changing demands.
Private Household Manager
Private Family
Bee Cave, USA
07.2022 - 03.2025
- Managed schedules for career professionals by coordinating events and maintaining household operations.
- Developed strategies to streamline tasks and exceed organizational expectations.
- Coordinated with service providers for repairs, deliveries, and maintenance needs.
Customer Service & Program Director
ChampionsTX
Austin, USA
07.2014 - 06.2022
- Maintained a Customer Management System for 6,000+ members, ensuring accurate client records.
- Boosted yearly memberships by 197% in the first year through strategic relationship-building and service standards.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Education
Some College (No Degree) - Business Management
Texas State University
San Marcos, TXStudies - Business Marketing
University of Arkansas
Fayetteville, ARSkills
- Schedule Management & Optimization
- FleetSharp Tracking Software
- Account Management
- Customer Relationship Management
- Inventory & Parts Procurement
Timeline
Customer Account Manager | Scheduler/Dispatcher
Spicewood Plumbing
03.2025 - 08.2025
Private Household Manager
Private Family
07.2022 - 03.2025
Customer Service & Program Director
ChampionsTX
07.2014 - 06.2022
Some College (No Degree) - Business Management
Texas State University
Studies - Business Marketing
University of Arkansas