Elizabeth Biron

Operations, Hiring & Training Manager as well as Partner Relations/Sales & Marketing.

• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Daily and Seasonal Inventory Management
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
• Facilitated collaborations between partner properties/lodging

• Premium Backpacking Guide Service in Mammoth Lakes, CA.
• Opened TrekSierra to provide clients with flexible options, from retreats with minimal instruction to immersive, hands-on learning experiences.
• Current hoder of Operational CUAs in Inyo National Forest, Yosemite National Park and Sierra National Park
• TrekSierra Provides: All-inclusive, beginner-friendly trips, Permits, planning, and logistics management, Complete outfitting with top-quality ultralight equipment, 4 Course, gourmet backcountry meals, Camp setup, Leave No Trace principles, backcountry procedures, and optional instruction, AMGA-trained professional local guides, Themed options (fishing, watercolor art, birthdays).
• TrekSierra.com

• Organize event materials such as signage, decorations, catering supplies, and audio-visual equipment.
• Provide feedback to event organizers on attendee experiences and potential improvements.
• Maintain cleanliness and orderliness of event areas before, during, and after events.
• Set up and tear down equipment for large scale events, conferences and graduations.
• Assist in coordinating logistics with vendors, ensuring timely delivery and setup of equipment and supplies.

Delivered exceptional support and assistance to clients and on trips to ensure positive experiences. Able to manage risk assessment at all times. Assisted in teaching skills courses such as snow travel and self rescue. Gathered, prepared, operated and maintained equipment and supplies necessary for planned activities. Performed safety checks and routine maintenance on equipment and in the field to identify issues promptly.

Managed opening and closing duties, including inventory and reconciliation of the cash drawer. Regularly checked on guests to ensure satisfaction with each food course and beverages. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Guaranteed positive customer experiences and resolved all customer complaints. Learned extensive knowledge of outdoor equipment and used multiple platforms (Magento, Pronto, Eway) to efficiently sell, pack and ship an average of 70+ orders per day. Cross-trained and provided back-up for other customer service representatives when needed.

Scheduled and confirmed appointments for entire management team. Improved communication efficiency between departments, clients and vendors. Communicated with clients via phone, email and in person to obtain payments. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports. Handled cash and deposits using the proper accounting procedures and documentation. Processed journal entries, online transfers and payments. Coordinated meetings with other department managers and served as main liaison between sales and staff.